Effectiveness of Automated Notification and Customer Service Call Centers for Timely and Accurate Reporting of Critical Values: A Laboratory Medicine Best Practices Systematic Review and Meta-Analysis
Published Date:Jun 29 2012
Source:Clin Biochem. 45(0):979-987.
Centers For Disease Control And Prevention (U.S.)
Clinical Laboratory Information Systems
Critical Care Methods
Hospital Laboratory Organization And Administration
Medical Laboratory Personnel Organization And Administration
Practice Guidelines As Topic
Quality Assurance, Health Care
Pubmed Central ID:PMC4518392
Funding:CC999999/Intramural CDC HHS/United States
To conduct a systematic review of automatic notification methods and consider evidence-based recommendations for best practices in improving the timeliness and accuracy of critical value reporting.
196 bibliographic records were identified, with nine meeting review inclusion criteria. Four studies examined automated notification systems and five assessed call center performance. Average improvement from implementing automated notification systems is d = 0.42 (95% CI = 0.2 – 0.62) while the average odds ratio for call centers is OR = 22.1 (95% CI = 17.1 – 28.6).
The evidence, though suggestive, is not sufficient to make a recommendation for or against using automated notification systems as a best practice to improve the timeliness and accuracy of critical value reporting in an in-patient care setting. Call centers, however, are effective in improving the timeliness and accuracy of critical value reporting in an in-patient care setting, and are recommended as an “evidence-based best practice.”
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