Effectiveness of Automated Notification and Customer Service Call Centers for Timely and Accurate Reporting of Critical Values: A Laboratory Medicine Best Practices Systematic Review and Meta-Analysis

Liebow, Edward B.; Derzon, James H.; Fontanesi, John; Favoretto, Alessandra M.; Baetz, Rich Ann; Shaw, Colleen; Thompson, Pamela; Mass, Diana; Christenson, Robert; Epner, Paul; Snyder, Susan R.

doi:10.1016/j.clinbiochem.2012.06.023

- Add this to...
- Twitter
- Facebook
- Google Bookmarks
- LinkedIn

Effectiveness of Automated Notification and Customer Service Call Centers for Timely and Accurate Reporting of Critical Values: A Laboratory Medicine Best Practices Systematic Review and Meta-Analysis

Published Date:

Jun 29 2012

Publisher's site:

http://dx.doi.org/10.1016/j.clinbiochem.2012.06.023 New Site Icon

Source:

Clin Biochem. 45(0):979-987

Language:

English

[PDF-1.00 MB]

Details:

Personal Authors:

Liebow, Edward B. ; Derzon, James H. ; Fontanesi, John ; Favoretto, Alessandra M. ; Baetz, Rich Ann ; ... More ▼

Keywords:

[+]

Pubmed ID:

22750773

Pubmed Central ID:

PMC4518392

Description:

Objective

To conduct a systematic review of automatic notification methods and consider evidence-based recommendations for best practices in improving the timeliness and accuracy of critical value reporting.

Results

196 bibliographic records were identified, with nine meeting review inclusion criteria. Four studies examined automated notification systems and five assessed call center performance. Average improvement from implementing automated notification systems is d = 0.42 (95% CI = 0.2 – 0.62) while the average odds ratio for call centers is OR = 22.1 (95% CI = 17.1 – 28.6).

Conclusions

The evidence, though suggestive, is not sufficient to make a recommendation for or against using automated notification systems as a best practice to improve the timeliness and accuracy of critical value reporting in an in-patient care setting. Call centers, however, are effective in improving the timeliness and accuracy of critical value reporting in an in-patient care setting, and are recommended as an “evidence-based best practice.”

Document Type:

Journal Article

Collection(s):

CDC Public Access

Funding:

CC999999/Intramural CDC HHS/United States

Main Document Checksum:

[+]

Supporting Files:

	nihms707294f4.jpg	image/jpeg
	nihms707294f5.gif	image/gif
	nihms707294f5.jpg	image/jpeg
	nihms707294ig1.jpg	image/jpeg
	nihms707294.nxml	text/xml
	nihms707294f1.gif	image/gif
	nihms707294f1.jpg	image/jpeg
	nihms707294f2.gif	image/gif
	nihms707294f2.jpg	image/jpeg
	nihms707294f3.gif	image/gif
	nihms707294f3.jpg	image/jpeg
	nihms707294f4.gif	image/gif

No Related Documents.

You May Also Like:

Laboratory medicine best practices : developing systematic evidence review and evaluation : methods for quality improvement phase 3 final technical report

Personal Author:

Snyder, Susan; Liebow, Edward; Shaw, Colleen; Black, Robert; Christenson, Robert; Derzon, James; Epner, Paul; Favoretto, Alessandra; John, Lisa; Mass, Diana; Patta, Abrienne; Rose, Shyanika W.; Washingto, Malaika;

Corporate Author:

CDC Laboratory Medicine Best Practices Team.. Centers for Disease Control and Prevention (U.S.). Office of Surveillance, Epidemiology, and Laboratory Sciences. Laboratory Science, Policy and Practice Program Office. Division of Laboratory Science and Standards..

Published:

May 27, 2010

Series:

Methods for quality improvement ; phase 3 final technical report

Description:

BACKGROUND AND PURPOSE: This report summarizes the third phase of an ongoing effort sponsored by the Division of Laboratory Science and Standards (DLSS), Centers for Disease Control and Prevention. The purpose is to develop new systematic evidence re...

File Type:

[PDF - 2.83 MB]
Competency guidelines for public health laboratory professionals

Personal Author:

Ned-Sykes, Renée; Johnson, Catherine; Ridderhof, John C.; Perlman, Eva; Pollock, Anne; DeBoy, John M.;

Corporate Author:

Centers for Disease Control and Prevention (U.S.). Association of Public Health Laboratories (U.S.).

Published:

May 15, 2015

Series:

MMWR. Morbidity and mortality weekly report ; v. 64, suppl. no. 1

Description:

These competency guidelines outline the knowledge, skills, and abilities necessary for public health laboratory (PHL) professionals to deliver the core services of PHLs efficiently and effectively. As part of a 2-year workforce project sponsored in 2...

File Type:

[PDF - 1.05 MB]
Laboratory medicine : a national status report

Corporate Author:

Lewin Group. Battelle Memorial Institute. National Center for Preparedness, Detection, and Control of Infectious Diseases (U.S.). Division of Laboratory Systems..

Published:

May 2008

Description:

Although the U.S. ranks highest in per capita health care spending, there is overwhelming evidence of gaps between well-founded standards of care and health care practice. The Institute of Medicine reports, To Err is Human: Building a Safer Health Sy...

File Type:

[PDF - 2.24 MB]
Effectiveness of Practices To Increase Timeliness of Providing Targeted Therapy for Inpatients with Bloodstream Infections: a Laboratory Medicine Best Practices Systematic Review and Meta-analysis

Personal Author:

Buehler, Stephanie S.; Madison, Bereneice; Snyder, Susan R.; Derzon, James H.; Cornish, Nancy E.; Saubolle, Michael A.; Weissfeld, Alice S.; Weinstein, Melvin P.; Liebow, Edward B.; Wolk, Donna M.;

Published:

Jan 2016

Source:

Clin Microbiol Rev. 2015; 29(1):59-103.

Description:

Background. : Bloodstream infection (BSI) is a major cause of morbidity and mortality throughout the world. Rapid identification of bloodstream pathogens is a laboratory practice that supports strategies for rapid transition to direct targeted therap...

File Type:

[PDF - 5.62 MB]
Informatics self-assessment tool for public health laboratories

Corporate Author:

Association of Public Health Laboratories (U.S.). Centers for Disease Control and Prevention (U.S.).

Published:

2013

Description:

The purpose of this self-assessment tool is to enable Public Health Laboratories (PHLs) to have a comprehensive understanding and assessment of their current informatics capabilities. Use of this tool will help PHLs identify key gaps in their informa...

File Type:

[PDF - 1.35 MB]