Service Robot Anthropomorphism and Interface Design for Emotion in Human-Robot Interaction

Details

• Personal Author:
  Kaber D ; Lee L ; Zhang T ; Zhu B
• Description:
  There has been growing interest in both developing and implementing service robots for health care and home environments. In addition to a variety of functions supported by robotic technology, the interaction between a human and robot, including human emotional experiences, can affect perceived service quality and satisfaction. Based on a survey of existing service robot applications and associated interface requirements, we consider anthropomorphism as a critical characteristic of the robot interface. We propose a preliminary research framework to support identification of the exact relationship between robot interface features and user (emotional) responses in service contexts. Future experimental investigations based on the framework are to be conducted. [Description provided by NIOSH]
• Subjects:
  Computers Mental Health Occupational Health Safety
• Keywords:
  Equipment Design Human Factors Engineering Physiological Response Psychological Reactions Robotics
• ISBN:
  9781424420230
• Publisher:
  Institute of Electrical and Electronics Engineers
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Proceedings
• Place as Subject:
  North Carolina ; OSHA Region 3 ; OSHA Region 4 ; Virginia
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  1-7
• NIOSHTIC Number:
  nn:20054237
• Citation:
  4th IEEE Conference on Automation Science and Engineering, August 23-26, 2008, Washington, D.C. Piscataway, NJ: Institute of Electrical and Electronics Engineers, 2008 Aug; :674-679
• Contact Point Address:
  Tao Zhang, Edward P. Fitts Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, NC 27695, USA
• Email:
  tzhang@ncsu.edu
• Federal Fiscal Year:
  2008
• Performing Organization:
  University of North Carolina, Chapel Hill
• Peer Reviewed:
  False
• Start Date:
  20050701
• Source Full Name:
  4th IEEE Conference on Automation Science and Engineering, August 23-26, 2008, Washington, D.C.
• End Date:
  20270630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:a3de40be31b2b5a86377fe6ba35eccad08deb8e90d9cded8920b131c4a8fad72412b10cf804ba8cccbbd24cba65795260ecbbb34723743d94f996f3e7c38f81e
• Download URL:
  https://stacks.cdc.gov/view/cdc/216840/cdc_216840_DS1.pdf
• File Type:
  [PDF - 446.73 KB ]