Service Robot Feature Design Effects on User Perceptions and Emotional Responses

Details

• Personal Author:
  Hodge L ; Kaber DB ; Mosaly P ; Swangnetr M ; Zhang T ; Zhu B
• Description:
  Service robots have been developed to assist nurses in routine patient services. Prior research has recognized that patient emotional experiences with robots may be as important as robot task performance in terms of user acceptance and assessments of effectiveness. The objective of this study was to understand the effect of different service robot interface features on elderly perceptions and emotional responses in a simulated medicine delivery task. Twenty-four participants sat in a simulated patient room and a service robot delivered a bag of "medicine" to them. Repeated trials were used to present variations on three robot features, including facial configuration, voice messaging and interactivity. Participant heart rate (HR) and galvanic skin response (GSR) were collected. Participant ratings of robot humanness [perceived anthropomorphism (PA)] were collected post-trial along with subjective ratings of arousal (bored-excited) and valence (unhappy-happy) using the self-assessment manikin (SAM) questionnaire. Results indicated the presence of all three types of robot features promoted higher PA, arousal and valence, compared to a control condition (a robot without any of the features). Participant physiological responses varied with events in their interaction with the robot. The three types of features also had different utility for stimulating participant arousal and valence, as well as physiological responses. In general, results indicated that adding anthropomorphic and interactive features to service robots promoted positive emotional responses [increased excitement (GSR) and happiness (HR)] in elderly users. It is expected that results from this study could be used as a basis for developing affective robot interface design guidelines to promote user emotional experiences. [Description provided by NIOSH]
• Subjects:
  Age Factors Computers Delivery Of Health Care Emotions Mental Health Occupational Health Safety
• Keywords:
  Age Factors Anthropomorphism Author Keywords: Service Robots Effectiveness Research Emotion Equipment Design Fuzzy Modeling Human Factors Engineering Medical Care Physiological Response Physiological Variables Psychological Reactions Robotics Task Performance

  More +
• ISSN:
  1861-2776
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  North Carolina ; OSHA Region 4 ; Tennessee
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  73-88
• Volume:
  3
• Issue:
  2
• NIOSHTIC Number:
  nn:20054204
• Citation:
  Intel Serv Robot 2010 Apr; 3(2):73-88
• Contact Point Address:
  D. B.Kaber, Edward P. Fitts Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, USA
• Email:
  dbkaber@ncsu.edu
• Federal Fiscal Year:
  2010
• Performing Organization:
  University of North Carolina, Chapel Hill
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Intelligent Service Robotics
• End Date:
  20270630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:c1b2428eda0782f4d641d6585775f592dfe4261826f6e46cdfed40348ba379ac22c9547ac2cf4027871fb18d2c6cd2b84f1b5b50790e0ccf093312773d94e1c6
• Download URL:
  https://stacks.cdc.gov/view/cdc/216816/cdc_216816_DS1.pdf
• File Type:
  [PDF - 858.82 KB ]