Talking with the patient : a case investigator’s guide to COVID-19
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Talking with the patient : a case investigator’s guide to COVID-19

Filetype[PDF-398.44 KB]

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    • Description:
      A successful case interview allows for the collection of critical information about a person (patient) diagnosed with COVID-19 and potentially exposed contacts, while providing support, referrals, and answers to questions the patient may have. The goals of the case interview are to assess the patient’s medical condition, gather information for continued monitoring and support, and obtain the names and location information of their close contacts who may have been exposed to COVID-19. Developing trust and a warm, empathetic rapport while maintaining a professional relationship with the patient is key to providing the most effective support and collecting the most accurate information to inform the next steps in the contact tracing investigation. The interview process should be more than just checking off boxes on a case report form.

      CS-317377-A 06/08/2020 1445


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