Safety Talk: The Communication Triangle - Instructor[s] Guide; The Emergency Communication Triangle
Description:Purpose: This training material focuses on the content of emergency warning messages. Research has shown that when an emergency occurs, people often do not get the information they need for the purpose of taking appropriate action. This safety talk presents a procedure, using mental cues that can be used by senders and receivers of emergency warnings. Intended Use: This material has been developed for use in short safety-training sessions such as start-of-shift safety or Atoolbox@ talks. The information can be presented in approximately fifteen minutes and is appropriate for workers at all experience levels. While the examples and illustrations are taken from the underground coal mining industry, the training can be tailored to any work setting by substituting appropriate examples. Materials Needed: The instructor will need to prepare the figures provided in a form that can be seen by the entire class. Suggested methods include the use of: (1) overhead transparencies, (2) laminated pages that can be held up for small groups, and/or (3) handouts with copies of the figures for each trainee. As a supplement, stickers featuring the communication triangle can be placed on hard hats, telephones or other communication devices to remind workers about the key to effective emergency communication. The Talk: The accompanying script is a guide for presenting this safety talk. Training is enhanced if these materials are covered but not simply read by the trainer. Examples given in this guide are from real experiences. To make training more interesting and effective, the instructor can substitute examples from his/her workplace. Additional Resources: The following references will provide further information about communications during emergencies. Auf Der Heide, E. (1989). Disaster Response: Principles of Preparation and Coordination. The C.V. Mosby Company, St. Louis. Mallett, Launa, Charles Vaught, and Michael J. Brnich Jr. (1993). A Sociotechnical Communication in an Underground Mine Fire: A Study of Warning Messages During an Emergency Evacuation@, Safety Science, 16, pp. 709-728. Nigg, J.M. (1987). A Communication and Behavior: Organizational and Individual Response to Warnings@ in Sociology of Disasters: Contributions of Sociology to Disaster Research, R.R. Dynes, B. De Marchi, and C. Pelanda (eds.), Franco Angeli, Milan, Italy, pp. 103-116.
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