Applying Total Quality Management Concepts To Public Health Organizations

Kaluzny, A D; McLaughlin, C P; Simpson, K

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CDC STACKS serves as an archival repository of CDC-published products including scientific findings, journal articles, guidelines, recommendations, or other public health information authored or co-authored by CDC or funded partners. As a repository, CDC STACKS retains documents in their original published format to ensure public access to scientific information.

i

Applying Total Quality Management Concepts To Public Health Organizations

05/01/1992
By Kaluzny, A D ; McLaughlin, C P ; Simpson, K
Source: Public Health Rep. 107(3):257-264

English

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Details:

Alternative Title:

Public Health Rep
Personal Author:

Kaluzny, A D ; McLaughlin, C P ; Simpson, K

Kaluzny, A D ; McLaughlin, C P ; Simpson, K Less -
Description:

Total quality management (TQM) is a participative, systematic approach to planning and implementing a continuous organizational improvement process. Its approach is focused on satisfying customers' expectations, identifying problems, building commitment, and promoting open decision-making among workers. TQM applies analytical tools, such as flow and statistical charts and check sheets, to gather data about activities within an organization. TQM uses process techniques, such as nominal groups, brainstorming, and consensus forming to facilitate communication and decision making. TQM applications in the public sector and particularly in public health agencies have been limited. The process of integrating TQM into public health agencies complements and enhances the Model Standards Program and assessment methodologies, such as the Assessment Protocol for Excellence in Public Health (APEX-PH), which are mechanisms for establishing strategic directions for public health. The authors examine the potential for using TQM as a method to achieve and exceed standards quickly and efficiently. They discuss the relationship of performance standards and assessment methodologies with TQM and provide guidelines for achieving the full potential of TQM in public health organizations. The guidelines include redefining the role of management, defining a common corporate culture, refining the role of citizen oversight functions, and setting realistic estimates of the time needed to complete a task or project.
Subjects:

[+]

Humans Methods Organizational Innovation Outcome And Process Assessment (Health Care) Planning Techniques Public Health Administration Quality Assurance, Health Care Social Responsibility
Source:

Public Health Rep. 107(3):257-264
Pubmed ID:

1594734
Pubmed Central ID:

PMCnull
Document Type:

Journal Article
Place as Subject:

North America
Volume:

107
Issue:

3
Collection(s):

Public Health Reports
Main Document Checksum:

[+]

urn:sha256:3826a1ee458fef4e0f867d4f4ea6880b2bbef4315d3ef9d51e037ca19873e2df
Download URL:

https://stacks.cdc.gov/view/cdc/63746/cdc_63746_DS1.pdf
File Type:

[PDF-1.59 MB]