Development and evaluation of an online toolkit for managers of 9-1-1 emergency communications centers to reduce occupational stress.

Details

• Personal Author:
  Beaton R ; Grewal R ; Manchanda S ; Meischke H ; Revere D ; Rogers M ; Sears JM
• Description:
  This article describes the development and evaluation of an online workplace stress reduction toolkit for use by managers of 9-1-1 emergency communication centers (ECCs). A three-step process for development and testing of digital learning resources was used: (1) establishing need and focus through ECC manager stakeholder engagement, (2) pretesting of the toolkit with the target ECC manager audience, and (3) toolkit utilization and evaluation. The toolkit was developed in close partnership with stakeholders throughout the entire process. Toolkit usage was documented via registration data. The evaluation utilized an online survey that included closed and open-ended questions, which were analyzed using descriptive statistics and qualitative thematic analysis. Over a 20-month period, 274 people registered for the toolkit and, of those, 184 (67%) accessed the content. Respondents to the evaluation survey (N = 156) scored the toolkit highly on satisfaction, self-efficacy, and perceived utility measures. Survey respondents reported intent to apply toolkit content through the following: providing organizational resources to help workers take better care of themselves (41%); creating a lower stress worksite environment (35%) and sharing resources with staff to (1) reduce stress (19%), (2) support conflict resolution (21%), and (3) prevent and/or stop bullying (17%). In delivering actionable content to ECC managers, the toolkit shows promise in addressing and mitigating occupational stress in ECCs. Further research needs to determine the relationship of this strategy for reducing ECC stress. [Description provided by NIOSH]
• Subjects:
  Emergencies Mental Health Nervous System Occupational Health Safety Stress, Psychological
• Keywords:
  Author Keywords: Occupational Stress; 9-1-1 Dispatch; Worksite Wellness; Digital Intervention; Evaluation Emergency Response; Telephone Operators; Communication Workers; Job Stress; Intervention Effectiveness; Mental Health;
• ISSN:
  1524-8399
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  OSHA Region 10 ; Washington
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  360-365
• Volume:
  24
• Issue:
  2
• NIOSHTIC Number:
  nn:20064730
• Citation:
  Health Promot Pract 2023 Mar; 24(2):360-365
• Contact Point Address:
  Hendrika Meischke, Department of Health Services, University of Washington, 1959 NE Pacific Street, Seattle, WA 98195, USA
• Email:
  hendrika@uw.edu
• Federal Fiscal Year:
  2023
• Performing Organization:
  University of Washington, Seattle
• Peer Reviewed:
  True
• Start Date:
  20140901
• Source Full Name:
  Health Promotion Practice
• End Date:
  20180831
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:6bc5942cf70d0dd7a33a3656bf7538960869131dda20a74ca7c9a996abfa8d75681cb4a15338580b530d5eab4ed4d29e59ca04aff1553a9bc92bc8efd81b3cd7
• Download URL:
  https://stacks.cdc.gov/view/cdc/248850/cdc_248850_DS1.pdf
• File Type:
  [PDF - 469.83 KB ]