Patient Satisfaction and Perceived Success with a Telephonic Health Coaching Program: The Natural Experiments for Translation in Diabetes (NEXT-D) Study, Northern California, 2011

Details

• Journal Article:
  Preventing Chronic Disease (PCD)
• Personal Author:
  Adams, Sara R. ; Goler, Nancy C. ; Sanna, Rashel S. ; Boccio, Mindy ; Bellamy, David J. ; Brown, Susan D. ; Neugebauer, Romain S. ; Ferrara, Assiamira ; Wiley, Deanne M. ; Schmittdiel, Julie A.
• Description:
  Introduction ; Health coaching can improve lifestyle behaviors known to prevent or manage chronic conditions such as diabetes. However, little is known about the patient experience with telephonic coaching programs in real-world care settings. We examined patient satisfaction, patient’s perceived success in achieving program goals, and the patient-level correlates of these outcomes in a voluntary telephonic coaching program at a large integrated health care delivery system in northern California. ; Methods ; Kaiser Permanente Northern California patients who participated in a telephonic coaching program in 2011 were sent a cross-sectional survey about their satisfaction with health coaching and perceived success with program goals. We examined associations with patient characteristics. ; Results ; The survey response rate was 34%; analyses were based on the 32% who completed the survey. Of those who had completed 2 or more sessions (n = 232 52%), most reported being satisfied (70%) or neutral (20%) with the program, and 71% would recommend health coaching. Healthy weight, healthful eating, and physical activity were the most common topics discussed (88%). Adjusting for demographic characteristics, 73% of those who had 2 or more sessions reported that health coaching helped achieve their weight-related goal. Outcomes were positively correlated with patient activation but not consistently correlated with patient demographic characteristics. ; Conclusion ; Levels of satisfaction and perceived success with telephonic health coaching provided by a health plan were high and positively correlated with the number of sessions completed and patient activation. Voluntary telephonic health coaching programs should promote retention and assess patients’ activation levels.
• Subjects:
  • Original Research
  • California
  • Diabetes Mellitus
  • Health Behavior
  • Health Maintenance Organizations
  • Health Promotion
  • Humans
  • Patient Satisfaction
  • Program Evaluation
  • Telephone
• Source:
  Prev Chronic Dis. 10.
• DOI:
  http://dx.doi.org/10.5888/pcd10.130116
• ISSN:
  1545-1151
• Pubmed ID:
  24176083
• Pubmed Central ID:
  PMC3816609
• Document Type:
  Journal Article
• Funding:
  1P30-DK092924/DK/NIDDK NIH HHS/United States ; U58 DP002721/DP/NCCDPHP CDC HHS/United States
• Place as Subject:
  California
• Location:
  North America
• Volume:
  10
• Download URL:
  https://stacks.cdc.gov/view/cdc/21031/cdc_21031_DS1.pdf
• File Type:
  [PDF - 699.58 KB]
• Collection(s):
  Preventing Chronic Disease
• Main Document Checksum:
  urn:sha-512:7be9e915cf97331e8a9e477d902b0207c55e40e98800e31f8b1dba91cbecb5d8aecc95c9412447ffccd17aa657f6adf76a8872425599fa2d32a9f8fd6642f05c