The Spillover Effects of Coworker, Supervisor, and Outsider Workplace Incivility on Work-to-Family Conflict: A Weekly Diary Design

Details

• Personal Author:
  Meier LL ; Spector PE ; Zhou ZE
• Description:
  This study used an experience sampling design to examine the spillover effects of experienced workplace incivility from organizational insiders (coworkers and supervisors, respectively) and organizational outsiders (patients and their visitors) on targets' work-to-family conflict and to test the mediating effect of burnout and the moderating effect of display rules. Data collected over five consecutive weeks from 84 full-time nurses showed that within individuals, weekly experiences of coworker incivility and outsider incivility were positively related to weekly experience of work-to-family conflict, and burnout mediated these relationships while controlling for initial level of burnout before participants started a week's work. In addition, display rules, defined as the extent to which individuals perceive they are expected to display desired positive emotions and suppress negative emotions at work, moderated the relationship between outsider incivility and burnout; specifically, the positive relationship between weekly outsider incivility and burnout was stronger for individuals who perceived a higher level of display rules. Our findings contribute to the literature by demonstrating the mediating effect of burnout and the moderating effect of perceived display rules in the relationship between workplace incivility from multiple sources and work-to-family conflict from a resource perspective. [Description provided by NIOSH]
• Subjects:
  Family Mental Health Nervous System Occupational Health Safety
• Keywords:
  Author Keywords: Burnout Conservation Of Resources Display Rules Families Group Dynamics Mental Health Occupational Psychology Psychological Effects Supervisory Personnel Work-life Balance Work-to-family Conflict Workplace Incivility

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• ISSN:
  0894-3796
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Florida ; New York ; OSHA Region 2 ; OSHA Region 4
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Volume:
  40
• Issue:
  9
• NIOSHTIC Number:
  nn:20068523
• Citation:
  J Organ Behav 2019 Dec; 40(9-10):1000-1012
• Contact Point Address:
  Zhiqing E. Zhou, Department of Psychology, Baruch College, City University of New York, New York City, NY
• Email:
  zhiqing.zhou@baruch.cuny.edu
• Federal Fiscal Year:
  2020
• Performing Organization:
  Sunshine Education and Research Center, University of South Florida
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Journal of Organizational Behavior
• End Date:
  20290630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:b6c523e58ceece6aa2d7570808be126f8fb84f878ed23df5ce80d8f6cc3446befc55f99322cbf05ed79b71a1ec882a6433dbe00a6e601a6a9d9008100215f754
• Download URL:
  https://stacks.cdc.gov/view/cdc/207138/cdc_207138_DS1.pdf
• File Type:
  [PDF - 875.05 KB ]