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Interpersonal trust: key to getting the best from behavior-based safety coaching



Details

  • Personal Author:
    Geller ES
  • Description:
    The literature offers limited guidance on how to build interpersonal trust throughout a work culture. Therefore, one must rely on common sense and personal experience. Many people suggest that the best way to facilitate interpersonal trust is to be trustworthy. "If you want others to trust you, you need to trust others and behave toward them in ways that warrant their trust." Although this is sound advice, a critical question remains: "What kind of behaviors are trustworthy?" The seven C-words presented are easy-to-remember and, although their meanings overlap, each offers distinct directives for trust-building behavior. Communicating these guidelines to others in a candid, caring manner initiates the dialogue needed to start people on a journey of interpersonal trust-building. Then, people must give each other consistent candid feedback regarding those behaviors that reflect these trust-building principles. With character and commitment, they must recognize others for doing the job right and offer corrective feedback when necessary. Recipients must accept feedback with caring appreciation and a commitment to improve. Then, recipients must show the character to thank the observer for the feedback, even when the communication is not positive or not delivered effectively. In tum, recipients might offer feedback on how to make the behavior-based feedback more useful. Such dialogue is essential to building consensus and sustaining a journey of continuous trust-building. Such a journey must be made in order to reap the many benefits of behavior-based safety. [Description provided by NIOSH]
  • Subjects:
  • Keywords:
  • ISSN:
    0099-0027
  • Document Type:
    Text
  • Funding:
    Grant
  • Genre:
    Journal Article
  • Place as Subject:
  • CIO:
    National Institute for Occupational Safety and Health (NIOSH)
  • Topic:
    Workplace Safety & Health
  • Location:
    North America
  • Pages in Document:
    16-19
  • Volume:
    44
  • Issue:
    4
  • NIOSHTIC Number:
    nn:20048944
  • Citation:
    Prof Saf 1999 Apr; 44(4):16-19
  • Federal Fiscal Year:
    1999
  • Performing Organization:
    Virginia Polytechnic Institute and State University, Department of Psychology, Center for Applied Behavior Systems, Blacksburg, Virginia
  • Peer Reviewed:
    True
  • Start Date:
    19960201
  • Source Full Name:
    Professional Safety
  • End Date:
    19980831
  • Collection(s):
  • Main Document Checksum:
    urn:sha-512:352dca416db0051d98f2eb90baf8552efb4beb31debb9195b6dad52bde0df0fc4cb0fcf7f7e249db838c850c20063c1f541017a6381f60d08b7476a706b77a36
  • Download URL:
  • File Type:
    Filetype[PDF - 3.58 MB ]
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