Filling the holes: work schedulers as job crafters of employment practice in long-term health care

Details

• Personal Author:
  Burke L ; Hammer LB ; Kossek EE ; McAlpine KL ; Piszczek MM
• Description:
  Although work schedulers serve an organizational role influencing decisions about balancing conflicting stakeholder interests over schedules and staffing, scheduling has primarily been described as an objective activity or individual job characteristic. The authors use the lens of job crafting to examine how schedulers in 26 health care facilities enact their roles as they "fill holes" to schedule workers. Qualitative analysis of interview data suggests that schedulers expand their formal scope and influence to meet their interpretations of how to manage stakeholders (employers, workers, and patients). The authors analyze variations in the extent of job crafting (cognitive, physical, relational) to broaden role repertoires. They find evidence that some schedulers engage in rule-bound interpretation to avoid role expansion. They also identify four types of schedulers: enforcers, patient-focused schedulers, employee-focused schedulers, and balancers. The article adds to the job-crafting literature by showing that job crafting is conducted not only to create meaningful work but also to manage conflicting demands and to mediate among the competing labor interests of workers, clients, and employers. [Description provided by NIOSH]
• Subjects:
  Decision Making Health Care Facilities Workforce And Services Health Personnel Nervous System Occupational Health Safety
• Keywords:
  Author Keywords: Work Scheduling Cognitive Function Control Methods Decision Making Employees Health-care-facilities Health-care-personnel Health Care Humans Job Analysis Job Rotation Labor Relations Long-term Health Care Management Personnel Physical Reactions Qualitative Analysis Schedule Control Staffing Task Performance Work-family Work-life Work-life Balance Work Hours Working Time Work Intervals Work Operations Work Organization Workplace Flexibility Work Practices Work Schedules

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• ISSN:
  0019-7939
• Document Type:
  Text
• Funding:
  Cooperative Agreement
• Genre:
  Journal Article
• Place as Subject:
  Indiana ; New York ; Oregon ; OSHA Region 10 ; OSHA Region 2 ; OSHA Region 5 ; Wisconsin
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Volume:
  69
• Issue:
  4
• NIOSHTIC Number:
  nn:20048914
• Citation:
  Ind Labor Relat Rev 2016 Aug; 69(4):961-990
• Contact Point Address:
  Ellen Ernst Kossek, Management and Research Director of the Susan Bulkeley Butler Center for Leadership Excellence at Purdue University Krannert School Of Management
• Email:
  ekossek@purdue.edu
• Federal Fiscal Year:
  2016
• Performing Organization:
  Portland State University
• Peer Reviewed:
  True
• Start Date:
  20050901
• Source Full Name:
  Industrial & Labor Relations Review
• End Date:
  20081130
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:30ec9b03ed17342c99193efd0eefba65bc0dc829963ef9c62f756d8966ef4d2ef8afd020f91bd3cbfd763d65aeedd9dfa9287668d2bfa30f3660f9ceb77f632a
• Download URL:
  https://stacks.cdc.gov/view/cdc/203530/cdc_203530_DS1.pdf
• File Type:
  [PDF - 313.06 KB ]