Measuring Emotional Labor Among Young Workers: Refinement of the Emotions at Work Scale

Details

• Personal Author:
  Agnew J ; Curbow B ; de Castro AB ; Fitzgerald ST ; Haythornthwaite JA
• Description:
  This analysis examines the applicability of the emotional labor scale from the Emotions at Work Scale (EWS) through the assessment of its psychometric properties in a sample of young workers. Factor analysis and test-retest reliability were conducted on a 13-item scale measuring emotional labor. The EWS 13-item emotional labor scale was refined to 9 items. Two subscales were delineated: 5 items measured surface acting and 4 items measured deep acting, each with a mean inter-item correlation of 0.33. Cronbach's alpha was .96 for the 9-item scale, and .71 and .67 for the surface acting and deep acting subscales, respectively. Test-retest reliability was 0.64 for surface acting and 0.51 for deep acting during a mean interval of 3 months. Emotional labor can be quantitatively measured among young workers using the derived 9-item scale, although additional studies further evaluating its use should be conducted. [Description provided by NIOSH]
• Subjects:
  Age Factors Aging Demography Occupational Health Safety Stress, Psychological
• Keywords:
  Age-factors Age-groups Demographic-characteristics Emotional-stress Job-stress Occupational-health Quantitative-analysis Worker-health Workers
• ISSN:
  0891-0162
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Illinois ; Maryland ; OSHA Region 3 ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  201-209
• Volume:
  54
• Issue:
  5
• NIOSHTIC Number:
  nn:20030230
• Citation:
  AAOHN J 2006 May; 54(5):201-209
• Federal Fiscal Year:
  2006
• NORA Priority Area:
  Work Environment and Workforce: Special Populations
• Performing Organization:
  John Hopkins University, Baltimore, Maryland
• Peer Reviewed:
  True
• Start Date:
  19990101
• Source Full Name:
  AAOHN Journal - American Association of Occupational Health Nurses Journal
• End Date:
  20021231
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:dc3b823d84a0ec44b079ac169eb1bcb83c872cbb1960a77652aa5a664545ebaf48d73175d06907437b530973f260a6ca51e2bef6cdd85212b9645c54c44f62b4
• Download URL:
  https://stacks.cdc.gov/view/cdc/190979/cdc_190979_DS1.pdf
• File Type:
  [PDF - 7.04 MB ]