What airline customer service representatives and gate agents need to know about COVID-19
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Up-to-Date Info: To find the latest CDC information on this topic go to: https://www.cdc.gov/coronavirus/2019-ncov/index.html

What airline customer service representatives and gate agents need to know about COVID-19

Filetype[PDF-289.04 KB]


  • English
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    Details:

    • Corporate Authors:
      Centers for Disease Control and Prevention (U.S.)
    • Description:
      Coronavirus disease 2019 (COVID-19) is a respiratory illness caused by a virus called SARS-CoV-2. Symptoms often include a fever, cough or shortness of breath. Our understanding of how the virus spreads is evolving as we learn more about it, so check the CDC website for the latest information. The virus is thought to spread mainly from person-to-person:

      • Between people who are in close contact with one another (within about 6 feet).

      • Through respiratory droplets produced when an infected person coughs, sneezes, or talks.

      Recent studies indicate that the virus can be spread by people before they develop symptoms (pre-symptomatic) or who never develop symptoms (asymptomatic). It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. However, this is not thought to be the main way the virus spreads. Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19.

      CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission. Cloth face coverings may prevent people who don’t know they have the virus from transmitting it to others. These face coverings are not surgical masks or respirators and are not appropriate substitutes for them in workplaces where masks or respirators are recommended or required.

      CS 316346-D 04/23/2020

      AirlineWorkers-CUSTOMER.pdf

    • Content Notes:
      As an airline customer service representative or gate agent, how can I protect myself? -- What steps should my employer take? -- Where can I get more information?
    • Subjects:
    • Document Type:
      Pamphlet (or booklet)
    • Genre:
      Fact Sheet
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