Limiting workplace violence associated with COVID-19 prevention policies in retail and services businesses
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Limiting workplace violence associated with COVID-19 prevention policies in retail and services businesses

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  • Description:
    Updated Aug. 24, 2020

    Who this is for: This information is intended for use by employers and employees in retail, services, and other customer-based businesses. Retail or service businesses sell goods and provide services to the public and include department stores, grocery stores, gas stations, and restaurants. These businesses are open and have started state-directed, municipality-directed, and company-directed Coronavirus Disease 2019 (COVID-19) prevention policies and practices to minimize the spread of the virus among employees and customers.

    This information is not intended to address every business setting. A business may need to adapt these strategies based on its physical space, staffing, and other factors.

    Purpose: This webpage offers strategies to limit violence towards workers that may occur when businesses put in place policies and practices to help minimize the spread of COVID-19 among employees and customers. These policies may include requiring masks to be worn by employees and customers, asking customers to follow social distancing rules, and setting limits on the number of customers allowed in a business facility at one time.

    The Centers for Disease Control and Prevention (CDC) may update this page periodically. Please check the CDC COVID-19 website regularly for updated guidance.

    Please check the CDC Interim Guidance for Businesses and Employers Responding to Coronavirus Disease 2019 (COVID-19) for general business guidance on preventing COVID-19.

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