Crisis + Emergency Risk Communication: CERC: Psychology of a Crisis

Details

• Alternative Title:
  CERC : psychology of a crisis ; Crisis + Emergency Risk Communication : psychology of a crisis ; Crisis and Emergency Risk Communication : psychology of a crisis
• Corporate Authors:
  Centers for Disease Control and Prevention (U.S)
• Description:
  Chapter of the CERC manual showing:
  
  • The four ways people process information during a crisis
  
  • Mental states during a disaster, such as uncertainty, helplessness, and hopelessness
  
  • Risk perception and behaviors
  
  Crises, emergencies, and disasters happen. Disasters are different from personal and family emergencies, and not just because they are larger in scale. Disasters that take a toll on human life are characterized by change, high levels of uncertainty, and complexity.1
  
  In a crisis, affected people take in information, process information, and act on information differently than they would during non-crisis times.2,3 People or groups may exaggerate their communication responses. They may revert to more basic or instinctive fight-or-flight reasoning.
  
  Effective communication during a crisis is not an attempt at mass mental therapy, nor is it a magic potion that fixes all problems. Nonetheless, to reduce the psychological impact of a crisis, the public should feel empowered to take actions that will reduce their risk of harm.
  
  This chapter will briefly describe how people process information differently during a crisis, the mental states and behaviors that tend to emerge in crises, how psychological effects are different in each phase of a crisis, and how to communicate to best reach people during these changing states of mind.
  
  CS249215-A
  
  CERC_Psychology_of_a_Crisis.pdf
  
  
• Subjects:
  Communication Communications Media Disaster Planning Disasters Emergencies Information Dissemination Mass Media Psychology Public Heath Public Relations Social Media

  More +
• Series:
  Crisis + Emergency Risk Communication
• Document Type:
  Text
• Genre:
  Book Chapter
• Pages in Document:
  28 numbered pages
• Collection(s):
  Stephen B. Thacker CDC Library
• Main Document Checksum:
  urn:sha-512:afc9e541751a8774776572f6cd92c7f7db9450d13e265e6b38eb6aa5295e27fd3ac67cd0c08b6cd74e2d04a382b4cda4988784cc722e6d82784e5b2ad52e5711
• Download URL:
  https://stacks.cdc.gov/view/cdc/60292/cdc_60292_DS1.pdf
• File Type:
  [PDF - 8.61 MB ]