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Drinking water advisory communication toolbox. Updated 2016
  • Published Date:
    October 2016
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Drinking water advisory communication toolbox. Updated 2016
  • Description:
    About the drinking water advisory communication toolbox – Acknowledgements – Introduction -- Section 1: Before an event –preparing for an advisory -- Section 2: During an event-issuing an advisory -- Section 3: After an event-evaluating an advisory -- Appendix A: Glossary of terms and abbreviations -- Appendix B: Tools & Templates – Appendix C: Online resources -- Appendix D: Toolbox bibliography – Appendix E: Acknowledgments -- List of tables -- List of figures.

    The Drinking Water Advisory Communication Toolbox provides information on how to plan for, develop, implement, and evaluate communication activities with the public and stakeholders during drinking water notifications and advisories. The approach presented in this document recognizes the differences in scope, scale, and severity of situations that trigger advisories and notifications—a main break, a hurricane, a drop in pressure, or intentional contamination. These differences affect the types of tools, planning, and communication used by drinking water systems and locality often affects the terminology (e.g., “incidents,”“notices,”“alerts,”“orders,” etc.) used to describe these situations.

    This toolbox includes instructions on how to prepare for communication activities before an incident, how to communicate during an incident, templates and tools to use, and recommendations for follow-up actions and assessments after an incident. The purpose of the toolbox is to enable water systems to communicate effectively with partners and the public in order to protect public health.



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