Relationships of Role Stressors with Organizational Citizenship Behavior: A Meta-Analysis

Details

• Personal Author:
  Chang C-H ; Eatough EM ; Johnson RE ; Miloslavic SA
• Description:
  Several quantitative reviews have documented the negative relationships that role stressors have with task performance. Surprisingly, much less attention has been directed at the impact of role stressors on other aspects of job performance, such as organizational citizenship behavior (OCB). The goal of this study was to therefore estimate the overall relationships of role stressors (i.e., role ambiguity, conflict, and overload) with OCB. A meta-analysis of 42 existing studies indicated that role ambiguity and role conflict were negatively related to OCB and that these relationships were moderated by the target of OCB, type of organization, OCB rating source, and publication status. As expected, role conflict had a stronger negative relationship with OCB than it did with task performance. Finally, we found support for a path model in which job satisfaction mediated relationships of role stressors with OCB and for a positive direct relationship between role overload and OCB. [Description provided by NIOSH]
• Subjects:
  Occupational Health Safety Stress, Psychological
• Keywords:
  Author Keywords: Role Overload Job Design Job Stress Meta-analysis Organizational Citizenship Behavior Role Ambiguity Role Conflict Stress Task Performance
• ISSN:
  0021-9010
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Florida ; Michigan ; OSHA Region 4 ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Volume:
  96
• Issue:
  3
• NIOSHTIC Number:
  nn:20062617
• Citation:
  J Appl Psychol 2011 May; 96(3):619-632
• Contact Point Address:
  Chu-Hsiang (Daisy) Chang, Department of Psychology, Michigan State University, 346 Psychology Building, East Lansing, MI 48824
• Email:
  cchang@msu.edu
• Federal Fiscal Year:
  2011
• Performing Organization:
  Sunshine Education and Research Center, University of South Florida
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Journal of Applied Psychology
• End Date:
  20290630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:54579b72af05bc409220b038fa65e6e8b7208b7de525b484c9c29c7aa5677e16365c51c05095ec8ee764fe7e1777f849f8401cc19809713396f03424c18385fc
• Download URL:
  https://stacks.cdc.gov/view/cdc/225823/cdc_225823_DS1.pdf
• File Type:
  [PDF - 1.54 MB ]