A Systems Analysis Approach to Solving Office Work System Health and Performance Problems

Details

• Personal Author:
  Courtney TK ; Robertson MM
• Description:
  This paper describes a systems analysis approach to human performance in office work systems. The approach, integrating both micro- and macroergonomic aspects, provides a process for more comprehensive, systematic solutions. This systems approach is designed to assess office workers' performance and effectiveness problems within technology intensive office work environments and provide realistic solutions for improving performance. The approach incorporates micro- and macroergonomic factors to adequately address the performance and stress and health-related problems associated with modern office work systems. The seven step approach consists of: defining the problems; setting the objectives and developing alternatives; modelling alternatives; evaluating alternatives; selecting an alternative; planning for implementation; and evaluation, feedback and modification. A detailed schematic presentation of these steps is provided. Solutions or alternatives are proposed to minimize the identified problem factors and to improve performance and the quality of work life. [Description provided by NIOSH]
• Subjects:
  Economics Men Occupational Health Safety Women Workplace
• Keywords:
  Author Keywords: Office Work Humans Macroergonomics Office Environments Office Workers Stress Systems Analysis Work Environment Workers Work Practices Work Schedules

  More +
• ISSN:
  1463-922X
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Massachusetts ; OSHA Region 1
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  181-197
• Volume:
  5
• Issue:
  3
• NIOSHTIC Number:
  nn:20059328
• Citation:
  Theor Issues Ergon Sci 2004 Mar; 5(3):181-197
• Email:
  michelle.robertson@libertymutual.com
• Federal Fiscal Year:
  2004
• Performing Organization:
  Harvard School of Public Health
• Peer Reviewed:
  True
• Start Date:
  20030701
• Source Full Name:
  Theoretical Issues in Ergonomics Science
• End Date:
  20050630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:7b77aedab2516ece9a942e151456c30c1f2a79003587fe726f8f69dc50f744e36a251d1ea25b4d775d67ce50be190138faf907a5e370e11b0a7160371f234635
• Download URL:
  https://stacks.cdc.gov/view/cdc/223593/cdc_223593_DS1.pdf
• File Type:
  [PDF - 513.83 KB ]