Workplace Civility Training: Understanding Drivers of Motivation to Learn

Details

• Personal Author:
  Magley VJ ; Walsh BM
• Description:
  Training is recommended as an important human resource management (HRM) practice to prevent mistreatment and enhance civility, but little is known about what influences the effectiveness of civility training. The central aim of this study was to address how workgroup conditions influence employees' attitudes about civility training and motivation to learn, which previous research shows is a predictor of training outcomes. Predictors were posited to include psychological and workgroup climate for civility, and personal and ambient mistreatment experiences. These predictors were hypothesized to drive positive (training discrepancy) and negative (training skepticism) pre-training attitudes, which in turn were expected to influence motivation to learn. Results suggest the influence of climate for civility and mistreatment experiences on motivation to learn is largely indirect via pre-training attitudes. Training skepticism and training discrepancy have conflicting influences on motivation to learn. Findings provide an empirical basis for HRM professionals to maximize employee motivation to learn in their own civility interventions. [Description provided by NIOSH]
• Subjects:
  Behavior Occupational Health Safety Staff Development
• Keywords:
  Attitude Author Keywords: Workplace Civility Motivation To Learn Occupational Psychology Training Worker Motivation Workforce Development Workplace Incivility Workplace Mistreatment
• ISSN:
  0958-5192
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Connecticut ; Illinois ; OSHA Region 1 ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Volume:
  31
• Issue:
  17
• NIOSHTIC Number:
  nn:20063990
• Citation:
  Int J Hum Resource Manag 2020 Sep; 31(17):2165-2187
• Contact Point Address:
  Benjamin M. Walsh, Department of Management, University of Illinois at Springfield, Springfield, IL, USA
• Email:
  bwals2@uis.edu
• Federal Fiscal Year:
  2020
• Performing Organization:
  University of Connecticut Storrs
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  The International Journal of Human Resource Management
• End Date:
  20250630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:dcaef008236af342c2b46151a10e78c578780cc05c5a27fc947624e9fa321960798be41be3a9ea3e7b517902fc64980306cc8110b1c4cf1756db0c313bb99965
• Download URL:
  https://stacks.cdc.gov/view/cdc/222519/cdc_222519_DS1.pdf
• File Type:
  [PDF - 1.84 MB ]