Interpersonal Conflict, Coping, and Control: Interactive Effects on Well-Being

Details

• Personal Author:
  Chang C-H ; Eatough EM ; Lyons B
• Description:
  Objective: This study was conducted to examine the interactive effects of interpersonal conflict at work, perceived control specific to that conflict, and coping on employee well-being. Methods: Multi-source survey data was collected from 438 employed adults and 206 matched significant others or close friends to examine the interaction between interpersonal conflict, perceptions of control over the conflict, and coping strategies in predicting employee psychological well-being. Results: Overall, findings suggested that the success of coping efforts hinges on the combination of the nature and severity of the stressor, perceptions of control over that stressor, and coping strategy used (problem-focused or emotion-focused coping). Interestingly, only when coping and control were considered simultaneously, not separately, did they have an interacting effect with interpersonal conflict on well-being. Specifically, when problem-focused coping was high, high perceived control mitigated increases in depression and job frustration. Additionally, emotional expression coping was most effective for mitigating the detrimental effects of conflict on well-being when control was low rather than high. Conclusion: These results suggest that when one perceives little control of the stressor, it is adaptive to manage internal states rather than external states. Further, control is unlikely to mitigate the detrimental association between conflict and job satisfaction if an employee does not adopt coping strategies that capitalize on the control (i.e., not taking action to manage the situation). [Description provided by NIOSH]
• Subjects:
  Men Mental Health Occupational Health Safety Stress, Psychological Women Workplace
• Keywords:
  Author Keywords: Interpersonal Conflict Control Coping Emotional Stress Employee Health Employees Employee Stress Humans Job Stress Mental Stress Psychology Stress Well-being Work Environment Workers

  More +
• Publisher:
  University of South Florida (USF)
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Abstract or Summary
• Place as Subject:
  Florida ; Michigan ; OSHA Region 4 ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  8
• NIOSHTIC Number:
  nn:20063982
• Citation:
  Sunshine ERC Research Poster Session/USF Health Research Day, February 23-24, 2012, Tampa, Florida. Tampa, FL: University of South Florida (USF), 2012 Feb; :8
• Contact Point Address:
  Erin M. Eatough, Department of Psychology, University of South Florida
• Federal Fiscal Year:
  2012
• Performing Organization:
  Sunshine Education and Research Center, University of South Florida
• Peer Reviewed:
  False
• Start Date:
  20050701
• Source Full Name:
  Sunshine ERC Research Poster Session/USF Health Research Day, February 23-24, 2012, Tampa, Florida
• End Date:
  20290630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:4b0eca402bf99b977e5d84a3fea53752640ac723399412bd5a3b0709c430f8166e8fa63af7bb60dec9e7b6195aed42aa04df7b5f835f531ad4fb6533c9a60c8f
• Download URL:
  https://stacks.cdc.gov/view/cdc/222512/cdc_222512_DS1.pdf
• File Type:
  [PDF - 83.85 KB ]