Researching Rudeness: The Past, Present, and Future of the Science of Incivility

Details

• Personal Author:
  Cortina LM ; Kabat-Farr D ; Magley VJ ; Nelson K
• Description:
  Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of respect, but otherwise appear mundane. Organizations sometimes dismiss these routine slights and indignities-which lack overt malice-as inconsequential. However, science has shown that incivility is a real stressor with real consequences: though the conduct is subtle, the consequences are not. We now know a great deal about how common incivility is, who gets targeted with it, under what conditions, and with what effects. The first half of this article reviews and synthesizes the last 15 years of workplace incivility research. In the second half, we look beyond that body of scholarship to pose novel questions and nudge the field in novel directions. We also point to thorny topics that call for caution, even course correction. Incivility in organizations is as important now as ever. Our goal is to motivate new science on incivility, new ways to think about it and, ultimately, new solutions. [Description provided by NIOSH]
• Subjects:
  Behavior Mental Health Occupational Health Safety Stress, Psychological Workplace
• Keywords:
  Author Keywords: Incivility Employee Satisfaction Job Stress Occupational Stress Organizational Behavior Organizations Psychological Effects Respect Total Worker Health TWH Work Environment Work Organization

  More +
• ISSN:
  1076-8998
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Connecticut ; Michigan ; OSHA Region 1 ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  299-313
• Volume:
  22
• Issue:
  3
• NIOSHTIC Number:
  nn:20063972
• Citation:
  J Occup Health Psychol 2017 Jul; 22(3):299-313
• Contact Point Address:
  Lilia M.Cortina, Departments of Psychology, Women's Studies, and Management and Organizations, University of Michigan, 530 Church Street, Ann Arbor, MI 48109
• Email:
  lilia@umich.edu
• Federal Fiscal Year:
  2017
• Performing Organization:
  University of Connecticut Storrs, Storrs-Mansfield
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Journal of Occupational Health Psychology
• End Date:
  20250630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:b05a908979c6f7738ad99e1b0a2d0997a9de5103c2ac757bf8516810277ceaa4baa4a53fd292285d93bb24149496b059738f21b6c14025287edf6eaa41046546
• Download URL:
  https://stacks.cdc.gov/view/cdc/222503/cdc_222503_DS1.pdf
• File Type:
  [PDF - 430.24 KB ]