A Revised Ecological Model of Occupational Stress: Applications to 9-1-1 Telecommunicators

Details

• Personal Author:
  Beaton R ; Lilly M ; Meischke H ; Revere D ; Tu A
• Description:
  Background: A cohesive body of scientific evidence has documented the adverse impacts of occupational stress on worker health and safety and, to a lesser extent, on organizational outcomes. How such adverse impacts may be prevented and/or ameliorated are important to understand, but progress has been limited due to the lack of a robust and comprehensive theoretical model of occupational stress. Methods: Building on a review of existing theoretical models of occupational stress and an ecological framework, a multilevel conceptual model of occupational stress and strain is proposed that identifies various and potentially interacting sources of occupational stressors as well as potential protective factors. Results: The revised ecological model proposed herein embraces a broad conceptualization of outcomes and includes an individual worker, work unit (team) performance as well as organizational level outcomes; for example, resilience/dysfunction. Conclusion/Application to Practice: This model provides occupational health nurses with an improved understanding of occupational and worker health as well as guidance in developing targeted interventions and generating new lines of occupational stress research. [Description provided by NIOSH]
• Subjects:
  Emergencies Mental Health Occupational Health Safety Stress, Psychological
• Keywords:
  9-1-1 Telecommunicators Author Keywords: Emergency Response Ecological Model Emergency Response Job Stress Leadership Management Occupational Stress Psychology Telephone Operators Worker Health Worker Safety Work Organization

  More +
• ISSN:
  2165-0799
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Illinois ; OSHA Region 10 ; OSHA Region 5 ; Washington
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  460-467
• Volume:
  68
• Issue:
  10
• NIOSHTIC Number:
  nn:20063907
• Citation:
  Workplace Health Saf 2020 Oct; 68(10):460-467
• Contact Point Address:
  Randal Beaton, PhD, Research Professor Emeritus, Department of Psychosocial Nursing, School of Nursing & Department of Health Services, School of Public Health, University of Washington, Box 357650, Seattle, WA 98195-7260, USA
• Email:
  randyb@u.washington.edu
• Federal Fiscal Year:
  2021
• Performing Organization:
  University of Washington
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Workplace Health & Safety
• End Date:
  20250630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:cf173eb9d46644418c224ebaf5e3fddb46d9c1d5b815e1e4f59874c1fb6412a7daf25455f95dcaca7f32fcc4a0de575a54892edbf05193a330373419e7bdc451
• Download URL:
  https://stacks.cdc.gov/view/cdc/222446/cdc_222446_DS1.pdf
• File Type:
  [PDF - 458.18 KB ]