A Conceptual Model for the Role of Storytelling in Design: Leveraging Narrative Inquiry in User-Centered Design (UCD)

Details

• Personal Author:
  Arthur JD ; Gausepohl KA ; Kleiner BM ; Smith-Jackson TL ; Winchester WW III
• Description:
  The Prevention through Design (PtD) initiative identifies the design stage as an opportunity to "design out" hazards and risks. An early emphasis on safety enables the reduction of opportunities for error and misuse in healthcare technology, and the corresponding safety and well-being of patients and providers. A pre-condition for preventive design is a deep understanding of users' characteristics, goals, needs, and contexts of use. Standards recommend a user-centered design process coupled with ethnographic methods (e.g., self-report, observation) to gain this knowledge. However, current human factors methods may not provide an efficient means to explore the problem space during the concept stage. On-site observations require identification of an appropriate observation site, stakeholder buy-in, and IRB approval with adherence to HIPAA regulations. Off-site simulations require task scope, which limits design exploration before it has been initiated. Recommended self-report methods (e.g., interviews, focus groups) also have limitations. In previous work we found that the elicitation of experiences through "storytelling" resulted in the identification of significantly more context of use information than semi-structured interviews. The overall goal of this work is to present storytelling as a method rooted in narrative inquiry that aids designers' understanding of usability requirements. We present a conceptual model for the role of storytelling in design informed by a synthesis of narrative and design research and apply the model to healthcare technology. We present the Design+Storytelling framework as a means for healthcare designers to operationalize storytelling in their work. [Description provided by NIOSH]
• Subjects:
  Communication Occupational Health Safety
• Keywords:
  Author Keywords: Narrative Inquiry Communication Research Design Criteria Human Factors Engineering Prevention Through Design PTD Requirements Storytelling User-centered Design
• ISSN:
  2190-7188
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Georgia ; North Carolina ; OSHA Region 3 ; OSHA Region 4 ; Virginia
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  125-136
• Volume:
  6
• Issue:
  2
• NIOSHTIC Number:
  nn:20054031
• Citation:
  Health Technol 2016 Jul; 6(2):125-136
• Contact Point Address:
  Kimberly A. Gausepohl, Information Technology, Virginia Tech, 1170 Forecast Drive, Blacksburg, VA 24060, USA
• Email:
  kim.gausepohl@vt.edu
• Federal Fiscal Year:
  2016
• Performing Organization:
  Virginia Polytechnic Institute and State University, Blacksburg
• Peer Reviewed:
  False
• Start Date:
  20010701
• Source Full Name:
  Health and Technology
• End Date:
  20260630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:39737eb6253586f69a040e7d64e96ab81462dadd8ad555e4ecd923a1d37e76003a45cce9657039c31189de4967a31d0e575af841b1bc06512f53fc403a01d7ee
• Download URL:
  https://stacks.cdc.gov/view/cdc/216680/cdc_216680_DS1.pdf
• File Type:
  [PDF - 3.80 MB ]