Barriers and Facilitators to Using 9-1-1 and Emergency Medical Services in a Limited English Proficiency Chinese Community

Details

• Personal Author:
  Calhoun R ; Feng S ; Meischke HW ; Ong BN ; Tu S-P ; Yip MP
• Description:
  Effective communication during a medical emergency is crucial for an appropriate emergency medical services (EMS) response. This exploratory qualitative study explored intentions to use 9-1-1 in a Chinese speaking community and the barriers and facilitators to accessing EMS. Focus groups with Chinese adults who self-reported limited English proficiency were conducted. An inductive iterative approach was used to categorize and connect themes identified in the discussions. Language difficulties, negative perceptions of EMS, perceived costs of using emergency services, and no previous experience with 9-1-1 were commonly described as barriers to calling EMS during emergencies. Positive past experiences with EMS and encountering an emergency situation perceived as too great to manage alone are common facilitators for calling 9-1-1. Further exploration is necessary to assess barriers to calling 9-1-1 unique to specific communities, test findings, and tailor interventions to improve EMS communication. An erraturm to this article can be found at http://dx.doi.org/10.1007/s10903-011-9490-5 [Description provided by NIOSH]
• Subjects:
  Emergency Responders Occupational Health Safety
• Keywords:
  Author Keywords: EMS Communication Workers Emergency Medical Services Workers Emergency Responders EMS English Proficiency First Responders Immigrants Language Barrier Language Proficiency Underserved Populations

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• ISSN:
  1557-1912
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  OSHA Region 10 ; Washington
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  307-313
• Volume:
  14
• Issue:
  2
• NIOSHTIC Number:
  nn:20057040
• Citation:
  J Immigr Minor Health 2012 Apr; 14(2):307-313
• Contact Point Address:
  Brandon N. Ong, Division of General Internal Medicine, Department of Medicine, Harborview Medical Center, University of Washington, 325 Ninth Avenue, Box 359780, Seattle, WA 98104, USA
• Email:
  bnong@u.washington.edu
• Federal Fiscal Year:
  2012
• Performing Organization:
  University of Washington
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Journal of Immigrant and Minority Health
• End Date:
  20250630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:fd584fef4344b20eb14d34e75daa8cc8156faf39cbec5028c0cce65c147bcb3718e01d18c66dae5e41431dd2315d4e08cafc88d0c895e3d7dd6adf69d09d8bc8
• Download URL:
  https://stacks.cdc.gov/view/cdc/214513/cdc_214513_DS1.pdf
• File Type:
  [PDF - 178.46 KB ]