Analysis of the C-SOSI Instrument in a 9-1-1 Telecommunicator Population

Details

• Personal Author:
  Jones A
• Description:
  In 2013 an online survey was administered to 9-1-1 telecommunicators in six call centers in an effort to measure variables associated with occupational stress. The survey instrument used, the Calgary Symptoms of Stress Inventory (C-SOSI), has previously successfully measured stress in cancer patients, but had not been used to measure stress in the 9-1-1 telecommunicator population. This project reviewed the instrument, its question groupings, and applied a confirmatory factor analysis to determine if data collected from the 9-1-1 survey factored in a significant manner, as it did with the original study population of cancer patients. The question groupings did display good model fit and strong Cronbach's alpha scores suggesting it was a valid tool to use to measure stress in the 9-1-1 telecommunicator population. Findings for individual questions within the groupings were moderate and suggests that the survey could potentially be strengthened for assessing stress in a 9-1-1 telecommunicator population if certain questions were modified or removed. [Description provided by NIOSH]
• Subjects:
  Emergencies Occupational Health Safety Stress, Psychological Surveys And Questionnaires Workplace
• Keywords:
  Communication Workers Emergency Response Job Stress Questionnaires Telephone Operators Workplace Studies
• Publisher:
  University of Washington
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Thesis
• Place as Subject:
  OSHA Region 10 ; Washington
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  1-18
• NIOSHTIC Number:
  nn:20056994
• Citation:
  Seattle, WA: University of Washington, 2016 Aug; :1-18
• Federal Fiscal Year:
  2016
• NORA Priority Area:
  Public Safety
• Performing Organization:
  University of Washington, Seattle
• Peer Reviewed:
  False
• Start Date:
  20140901
• Source Full Name:
  Analysis of the C-SOSI instrument in a 9-1-1 telecommunicator population
• End Date:
  20180831
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:33d32b951affdf5ccdebf335f58a8379832759a33288b004683b71fb64bd812ef629240c868df0c3961c749820aafe90fade53ad4d1c711cf283a8fd05001be8
• Download URL:
  https://stacks.cdc.gov/view/cdc/214478/cdc_214478_DS1.pdf
• File Type:
  [PDF - 229.93 KB ]