Usability Evaluation and Implementation of a Health Information Technology Dashboard of Evidence-Based Quality Indicators

Details

• Personal Author:
  Burrell K ; Chen H ; Cullen L ; Matthews G ; Pennathur P ; Schall MC Jr.
• Description:
  Health information technology dashboards that integrate evidence-based quality indicators can efficiently and accurately display patient risk information to promote early intervention and improve overall quality of patient care. We describe the process of developing, evaluating, and implementing a dashboard designed to promote quality care through display of evidence-based quality indicators within an electronic health record. Clinician feedback was sought throughout the process. Usability evaluations were provided by three nurse pairs and one physician from medical-surgical areas. Task completion times, error rates, and ratings of system usability were collected to compare the use of quality indicators displayed on the dashboard to the indicators displayed in a conventional electronic health record across eight experimental scenarios. Participants rated the dashboard as "highly usable" following System Usability Scale (mean, 87.5 [SD, 9.6]) and Poststudy System Usability Questionnaire (mean, 1.7 [SD, 0.5]) criteria. Use of the dashboard led to reduced task completion times and error rates in comparison to the conventional electronic health record for quality indicator-related tasks. Clinician responses to the dashboard display capabilities were positive, and a multifaceted implementation plan has been used. Results suggest application of the dashboard in the care environment may lead to improved patient care. [Description provided by NIOSH]
• Subjects:
  Computers Health Care Facilities Workforce And Services Health Personnel Health Promotion Occupational Health Quality Control Risk Assessment Risk Factors Safety Software Surveys And Questionnaires

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• Keywords:
  Communication Systems Computer Applications Computer Programs Electronic Health Records Emerging Technology Health Care Health Care Personnel Health Communications Health Services Health Standards Health Surveys Humans Information Dissemination Information Processing Medical Monitoring Medical Personnel Quality Standards Risk Factors

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• ISSN:
  1538-2931
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Alabama ; Iowa ; OSHA Region 4 ; OSHA Region 7
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  281-288
• Volume:
  35
• Issue:
  6
• NIOSHTIC Number:
  nn:20051565
• Citation:
  Comput Inform Nurs 2017 Jun; 35(6):281-288
• Contact Point Address:
  Dr Schall, Department of Industrial and Systems Engineering, Auburn University, Alabama
• Federal Fiscal Year:
  2017
• Performing Organization:
  University of Alabama at Birmingham
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Computers, Informatics, Nursing
• End Date:
  20270630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:fd19ad7dc00cf4ae2a0bd6f58ed79e1c5df4b46ba0eb6a1da832b5899c8a16aa7ca0f74bd013ae4186fb068a35c0e541a2f9c1794c4d3563cd9e50f041ca1cd4
• Download URL:
  https://stacks.cdc.gov/view/cdc/211460/cdc_211460_DS1.pdf
• File Type:
  [PDF - 375.25 KB ]