Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home

Details

• Personal Author:
  Fritz C ; Jex SM ; Park YA
• Description:
  Given that many employees use e-mail for work communication on a daily basis, this study examined within-person relationships between day-level incivility via work e-mail (cyber incivility) and employee outcomes. Using resource-based theories, we examined two resources (i.e., job control, psychological detachment from work) that may alleviate the effects of cyber incivility on distress. Daily survey data collected over 4 consecutive workdays from 96 employees were analyzed using hierarchical linear modeling. Results showed that on days when employees experienced cyber incivility, they reported higher affective and physical distress at the end of the workday that, in turn, was associated with higher distress the next morning. Job control attenuated the concurrent relationships between cyber incivility and both types of distress at work, while psychological detachment from work in the evening weakened the lagged relationships between end-of-workday distress and distress the following morning. These findings shed light on cyber incivility as a daily stressor and on the importance of resources in both the work and home domains that can help reduce the incivility-related stress process. Theoretical and practical implications, limitations, and future research directions are discussed. [Description provided by NIOSH]
• Subjects:
  Behavior Mental Health Nervous System Occupational Health Safety Stress, Psychological Workplace
• Keywords:
  Affective Distress Author Keywords: Cyber Incivility Communication Systems Employees Job Control Mental Health Mental Stress Models Physical Distress Physical Stress Psychological Detachment Psychological Effects Psychological Reactions Psychological Stress Psychology Stress Work Environment Workers

  More +
• ISSN:
  0149-2063
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Kansas ; Ohio ; OSHA Region 5 ; OSHA Region 7
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Volume:
  44
• Issue:
  7
• NIOSHTIC Number:
  nn:20049941
• Citation:
  J Manage 2018 Sep; 44(7):2535-2557
• Contact Point Address:
  YoungAh Park, Department of Psychological Sciences, Kansas State University, 492 Bluemont Hall, Manhattan, KS 66506-5302
• Email:
  youngah.park.io@gmail.com
• Federal Fiscal Year:
  2018
• Performing Organization:
  University of Cincinnati
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Journal of Management
• End Date:
  20260630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:7421f5d859ee105401609a19569519f2324a932d4055ea931e2c22361389f1dc3c518b81dfcfe4784f32b3d13a521ef41916dab034b79acf44cb7de08d63a57a
• Download URL:
  https://stacks.cdc.gov/view/cdc/210527/cdc_210527_DS1.pdf
• File Type:
  [PDF - 322.24 KB ]