Reducing Noise Hazards for Call and Dispatch Center Operators

Details

• Personal Author:
  Afanuh, Susan E. ; Kardous CA
• Description:
  Workers at call and dispatch centers may suffer health risks associated with high noise levels from their headsets. The National Institute for Occupational Safety and Health (NIOSH) has developed recommendations for prevention. Millions of workers at call and dispatch centers in the United States use headsets during most of their workday. They mainly include dispatchers, medical transcriptionists, air traffic control specialists, customer service representatives, switchboard operators, reservationists, and bill collectors. Many work in high-pressure, stressful environments with noisy surroundings and poor ergonomic conditions. [NIOSH, 1997, 2005, 2007, 2008; Gavhed and Toomingas 2007; Patel and Broughton 2002]. Although these other factors can pose additional health risks to workers, the scope of this document is limited to providing recommendations for reducing noise hazards. [Description provided by NIOSH]
• Subjects:
  Environmental Exposure Environmental Health Environmental Pollution Ergonomics Hazardous Substances Hearing Hearing Loss Hearing Loss, Noise-Induced Noise Noise, Occupational Occupational Health Personal Protective Equipment Safety Stress, Psychological Workplace

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• Keywords:
  Acoustic-trauma Acoustics Environmental-exposure Environmental-factors Environmental-hazards Environmental-stress Health-hazards Hearing-acuity Hearing-disorders Hearing-impairment Hearing-level Hearing-loss Hearing-protection Noise-exposure Noise-levels Noise-pollution Noise-protection Noise-shields Sound Stress Work-areas Work-environment Workers

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• Series:
  NIOSH Numbered Publications
• DOI:
  https://doi.org/10.26616/NIOSHPUB2011210
• Publisher:
  National Institute for Occupational Safety and Health
• Document Type:
  Text
• Genre:
  Periodical
• Place as Subject:
  Ohio ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Division:
  DART - Division of Applied Research and Technology ; EID - Education and Information Division
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  1-4
• NIOSHTIC Number:
  nn:20039713
• NTIS Accession Number:
  PB2012-100250
• Citation:
  Cincinnati, OH: U.S. Department of Health and Human Services, Public Health Service, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, DHHS (NIOSH) Publication No. 2011-210, 2011 Sep; :1-4
• Federal Fiscal Year:
  2011
• NORA Priority Area:
  Construction ; Manufacturing
• Peer Reviewed:
  False
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:fb088b1efc65969fa9c3c75738fc8305b7d91695d5edc7795ca8dcac971cc092fa37ac52884e7bac3040752b5aafe494fae9117e1f8cf306555ca54e0a0fc582
• Download URL:
  https://stacks.cdc.gov/view/cdc/209987/cdc_209987_DS1.pdf
• File Type:
  [PDF - 1.38 MB ]