Achieving a High Response Rate With a Health Care Provider Survey, Washington State, 2006

Details

• Journal Article:
  Preventing Chronic Disease (PCD)
• Personal Author:
  Tran, Nguyet ; Dilley, Julia A.
• Description:
  Background
  
  Growing evidence of deficiencies in patient safety, health outcomes, cost, and overall quality of care in the United States has led to proposed initiatives and conceptual frameworks for improvement. A means for feasible, valid, and ongoing measurement of health care quality is necessary for planning and evaluating such initiatives.
  
  Community Context
  
  We sought to assess and improve health care quality for the management of chronic diseases in Washington State. We used the Chronic Care Model to develop a survey for health care providers and systems that measured quality of care and monitored improvement for multiple chronic conditions.
  
  Methods
  
  We surveyed a random sample of primary care providers and their clinic managers. We used 2 complementary tools: a provider questionnaire (administered by mail) and a clinic manager questionnaire (administered by telephone) to measure intermediate indicators of health care quality.
  
  Outcome
  
  We achieved high response rates (78% for physicians, 82% for physician assistants, and 71% for clinic managers).
  
  Interpretation
  
  Our survey administration methods, or modified versions of these methods, may be effective for obtaining high response rates as part of ongoing monitoring of health care quality.
  
  
• Subjects:
  Chronic Disease Data Collection Humans Internet Motivation Physicians, Primary Care Research Research Design Telephone
• Source:
  Prev Chronic Dis. 7(5).
• ISSN:
  1545-1151
• Document Type:
  Journal Article
• Genre:
  Community Case Study
• Place as Subject:
  Washington
• Location:
  North America
• Volume:
  7
• Issue:
  5
• Collection(s):
  Preventing Chronic Disease
• Main Document Checksum:
  urn:sha-512:dd25bd09661e2fdd71e43af1b426d65c780d284b479295d4ab271a1fdb4dfe47d64bb832e081e3e504173c054853b129d614809895995350b4a28b37b21e1e50
• Download URL:
  https://stacks.cdc.gov/view/cdc/20501/cdc_20501_DS1.pdf
• File Type:
  [PDF - 380.83 KB ]