Achieving a High Response Rate With a Health Care Provider Survey, Washington State, 2006

Details

• Journal Article:
  Preventing Chronic Disease (PCD)
• Personal Author:
  Tran, Nguyet ; Dilley, Julia A.
• Description:
  Background ; Growing evidence of deficiencies in patient safety, health outcomes, cost, and overall quality of care in the United States has led to proposed initiatives and conceptual frameworks for improvement. A means for feasible, valid, and ongoing measurement of health care quality is necessary for planning and evaluating such initiatives. ; Community Context ; We sought to assess and improve health care quality for the management of chronic diseases in Washington State. We used the Chronic Care Model to develop a survey for health care providers and systems that measured quality of care and monitored improvement for multiple chronic conditions. ; Methods ; We surveyed a random sample of primary care providers and their clinic managers. We used 2 complementary tools: a provider questionnaire (administered by mail) and a clinic manager questionnaire (administered by telephone) to measure intermediate indicators of health care quality. ; Outcome ; We achieved high response rates (78% for physicians, 82% for physician assistants, and 71% for clinic managers). ; Interpretation ; Our survey administration methods, or modified versions of these methods, may be effective for obtaining high response rates as part of ongoing monitoring of health care quality.
• Subjects:
  • Chronic Disease
  • Data Collection
  • Humans
  • Internet
  • Motivation
  • Physicians, Primary Care
  • Research
  • Research Design
  • Telephone
• Source:
  Prev Chronic Dis. 7(5).
• ISSN:
  1545-1151
• Document Type:
  Journal Article
• Genre:
  Community Case Study
• Place as Subject:
  Washington
• Location:
  North America
• Volume:
  7
• Issue:
  5
• Download URL:
  https://stacks.cdc.gov/view/cdc/20501/cdc_20501_DS1.pdf
• File Type:
  [PDF - 380.83 KB]
• Collection(s):
  Preventing Chronic Disease
• Main Document Checksum:
  urn:sha-512:dd25bd09661e2fdd71e43af1b426d65c780d284b479295d4ab271a1fdb4dfe47d64bb832e081e3e504173c054853b129d614809895995350b4a28b37b21e1e50