Ergonomic analysis to characterize task constraint and repetitiveness as risk factors for musculoskeletal disorders in telecommunication office work

Details

• Personal Author:
  Doyle GT ; Hales, Thomas R. ; Putz-Anderson, Vernon
• Description:
  An expanded activity analysis was developed to characterize the task functions of clerical workers in telecommunications. The analysis focused on task repetitiveness and task constraint as risk factors since both attributes have been identified as contributing to the development of cumulative trauma disorders. The following five jobs were considered: directory assistance operators, centralized mail remittance employees, service representatives, employees of a recent change memory administration center, and employees of a loop provisioning center. Workers from each of the job categories at three job sites were videotaped during seven to 20 job cycles. Each of 66 samples of work was reviewed using a video recorder editor system. Several risk groups were established from the data collected. The directory assistance operators, service representatives, and centralized mail remittance workers had task constraint ratios above 0.80. Service representatives and centralized mail remittance workers had longer cycle times than directory assistance operators. [Description provided by NIOSH]
• Subjects:
  Communications Media Cumulative Trauma Disorders Ergonomics Musculoskeletal Diseases Occupational Health Risk Assessment Safety
• Keywords:
  Communication-workers Cumulative-trauma-disorders Musculoskeletal-system-disorders NIOSH-Author Repetitive-work Risk-analysis Telephone-operators Video-display-terminals
• ISSN:
  0355-3140
• Document Type:
  Text
• Genre:
  Journal Article
• Place as Subject:
  Ohio ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Division:
  DSHEFS - Division of Surveillance, Hazard Evaluations, and Field Studies ; DBBS - Division of Biomedical and Behavioral Sciences
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  123-126
• Volume:
  18
• NIOSHTIC Number:
  nn:00209466
• Citation:
  Scand J Work Environ Health 1992 Jun; 18(Suppl 2):123-126
• Contact Point Address:
  Dr V Putz-Anderson, NIOSH, Robert A Taft Laboratories, 4676 Columbia Parkway, Cincinnati, Ohio 45226, USA
• Federal Fiscal Year:
  1992
• Peer Reviewed:
  True
• Source Full Name:
  Scandinavian Journal of Work, Environment & Health
• Supplement:
  2
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:69a4eb75a90ee6459901b0da5b73c0bbf93d1af77019360d74b094224510e7a784237569db3d09bc6defb94824e1ceb18b0aead61efbea24a7caaea6a020fc48
• Download URL:
  https://stacks.cdc.gov/view/cdc/204628/cdc_204628_DS1.pdf
• File Type:
  [PDF - 2.22 MB ]