Assessing workgroup norms for civility: the development of the civility norms questionnaire-brief

Details

• Personal Author:
  Davies-Schrils KA ; Gallus JA ; Magley VJ ; Marmet MD ; Reeves DW ; Walsh BM
• Description:
  Purpose: This research describes the development and validation of the Civility Norms Questionnaire-Brief (CNQ-B), a 4-item measure designed to assess workgroup climate for civility. Climate for civility is defined as employee perceptions of norms supporting respectful treatment among workgroup members. Design/Methodology/Approach: Five samples (N = 2,711) of adult employees, including two from distinct organizations and three from multiple organizations, responded to the CNQ-B and additional measures. Findings: Evidence for the internal consistency, and convergent and discriminant validity of the CNQ-B was observed. Additionally, evidence for the criterion-related and incremental validity of the CNQ-B was demonstrated as it was a significant predictor of later-assessed incivility experiences and accounted for significant variability in work attitudes beyond incivility experiences and related measures. Implications: The CNQ-B is a psychometrically sound instrument despite being composed of only four items. The CNQ-B can be used by researchers and practitioners alike to assess climate for civility, to study climate for civility as a precursor to incivility experiences, and to target workgroups that could benefit from interventions (e.g., training) to enhance civility and reduce incivility. Originality/Value: This is one of the first studies to conduct a rigorous psychometric assessment of a measure of workgroup climate for civility that is grounded in theory and research on workplace civility and incivility. At four items, the CNQ-B is the shortest assessment tool currently available that is designed for this purpose. [Description provided by NIOSH]
• Subjects:
  Mental Health Occupational Health Safety Staff Development Surveys And Questionnaires Workplace
• Keywords:
  Author Keywords: Workplace Incivility Climate Models Psychological Effects Psychological Reactions Psychological Stress Questionnaires Sampling Scale Development Training Work Environment Workers Workplace Civility Workplace Norms

  More +
• ISSN:
  0889-3268
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Connecticut ; Illinois ; OSHA Region 1 ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  407-420
• Volume:
  27
• Issue:
  4
• NIOSHTIC Number:
  nn:20048774
• Citation:
  J Bus Psychol 2012 Dec; 27(4):407-420
• Email:
  bwals2@uis.edu
• Federal Fiscal Year:
  2013
• Performing Organization:
  University of Connecticut Storrs, Storrs-Mansfield
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Journal of Business and Psychology
• End Date:
  20250630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:45fde6e42e3fc0789985f06eb834118c6e3417650cfcb69a115cd88c7c8aa2028ec9ab0f6d1c92cba71fe7ec02dcb200ea478d461f510df1fa452a9ed549e1f7
• Download URL:
  https://stacks.cdc.gov/view/cdc/203432/cdc_203432_DS1.pdf
• File Type:
  [PDF - 274.81 KB ]