Context matters: design guidance for maximizing success of storytelling sessions during a user-centered design task

Details

• Personal Author:
  Arthur JD ; Gausepohl K ; Kleiner B ; Smith-Jackson T ; Winchester W III
• Description:
  Empirical comparisons of elicitation methods provide guidance to engineers for the selection of the best method for a given design goal. This work explores how alterations to the context (i.e, setting, prompts) of storytelling sessions impacted the types of user needs collected from 22 emergency room (ER) nurses. Six user need sets, comprised of 477 narratives detailing an experience relating to a healthcare quality aim, were quantitatively compared. The results of the study yielded a set of decision rules and decision trees to aid the selection of an appropriate storytelling protocol that facilitates formative usability design. [Description provided by NIOSH]
• Subjects:
  Engineering Health Care Facilities Workforce And Services Health Personnel Men Occupational Health Safety Women
• Keywords:
  Design Standards Health Care Personnel Health Care Workers Humans Medical Equipment Medical Facilities Medical Personnel Nurses Prevention Through Design PTD
• ISBN:
  9780945289418
• ISSN:
  1071-1813
• Publisher:
  Human Factors and Ergonomics Society
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Proceedings
• Place as Subject:
  Massachusetts ; OSHA Region 1 ; OSHA Region 3 ; Virginia
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Volume:
  56
• NIOSHTIC Number:
  nn:20047795
• Citation:
  Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, October 22-26, 2012, Boston, Massachusetts. Santa Monica, CA: Human Factors and Ergonomics Society, 2012 Sep; 56:767-771
• Federal Fiscal Year:
  2012
• Performing Organization:
  Virginia Polytechnic Institute and State University, Blacksburg
• Peer Reviewed:
  True
• Start Date:
  20010701
• Source Full Name:
  Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, October 22-26, 2012, Boston, Massachusetts
• End Date:
  20260630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:53ed474878936717685e5b0d1ca5ac11ccf83e9abf7528fa118377c6bc6a17dd6e479c6d78c8579415552ab988abe635f13d1457728a5158605b7493cd8294fa
• Download URL:
  https://stacks.cdc.gov/view/cdc/202769/cdc_202769_DS1.pdf
• File Type:
  [PDF - 1.38 MB ]