Using database reports to reduce workplace violence: perceptions of hospital stakeholders

Details

• Personal Author:
  Ager J ; Aranyos D ; Arnetz JE ; Essenmacher L ; Hamblin L ; Luborsky M ; Upfal MJ
• Description:
  BACKGROUND: Documented incidents of violence provide the foundation for any workplace violence prevention program. However, no published research to date has examined stakeholders' preferences for workplace violence data reports in healthcare settings. If relevant data are not readily available and effectively summarized and presented, the likelihood is low that they will be utilized by stakeholders in targeted efforts to reduce violence. OBJECTIVE: To discover and describe hospital system stakeholders' perceptions of database-generated workplace violence data reports. PARTICIPANTS: Eight hospital system stakeholders representing Human Resources, Security, Occupational Health Services, Quality and Safety, and Labor in a large, metropolitan hospital system. METHODS: The hospital system utilizes a central database for reporting adverse workplace events, including incidents of violence. A focus group was conducted to identify stakeholders' preferences and specifications for standardized, computerized reports of workplace violence data to be generated by the central database. The discussion was audio-taped, transcribed verbatim, processed as text, and analyzed using stepwise content analysis. RESULTS: Five distinct themes emerged from participant responses: Concerns, Etiology, Customization, Use, and Outcomes. In general, stakeholders wanted data reports to provide "the big picture,'' i.e., rates of occurrence; reasons for and details regarding incident occurrence; consequences for the individual employee and/or the workplace; and organizational efforts that were employed to deal with the incident. CONCLUSIONS: Exploring stakeholder views regarding workplace violence summary reports provided concrete information on the preferred content, format, and use of workplace violence data. Participants desired both epidemiological and incident-specific data in order to better understand and work to prevent the workplace violence occurring in their hospital system. [Description provided by NIOSH]
• Subjects:
  Health Care Facilities Workforce And Services Health Personnel Occupational Health Preventive Medicine Safety Violence Workplace
• Keywords:
  Author Keywords: Health Care Workers Focus Groups Health Care Facilities Medical Facilities Occupational Health Preventive Medicine Violence Prevention Work Environment Workers Workplace Violence
• ISSN:
  1051-9815
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Michigan ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  51-59
• Volume:
  51
• Issue:
  1
• NIOSHTIC Number:
  nn:20047620
• Citation:
  Work 2015 May; 51(1):51-59
• Contact Point Address:
  Judith E. Arnetz, PhD, MPH, PT, Department of Family Medicine and Public Health Sciences, Division of Occupational and Environmental Health, Wayne State University School of Medicine, 3939 Woodward Avenue, Detroit, MI 48201
• Email:
  jarnetz@med.wayne.edu
• Federal Fiscal Year:
  2015
• NORA Priority Area:
  Healthcare and Social Assistance
• Performing Organization:
  Wayne State University - Detroit, Michigan
• Peer Reviewed:
  True
• Start Date:
  20110901
• Source Full Name:
  Work
• End Date:
  20150831
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:407699ce234d89dc4a10b9c8c38a9020656cac83e9736e931d2415579a6c1819c159b0713771b31920759b006320d372a348f8ffc774088734ee0bacada34f12
• Download URL:
  https://stacks.cdc.gov/view/cdc/202635/cdc_202635_DS1.pdf
• File Type:
  [PDF - 128.83 KB ]