Does employee resistance during a robbery increase the risk of customer injury

Details

• Personal Author:
  Bishop SF ; Casteel C ; Nocera M ; Peek-Asa, Corinne ; Yau RK
• Description:
  Objective: Retail business robberies can lead to employee and customer injury. Previous work demonstrates that employee resistance increases employee injury risk; limited research has investigated customer injuries. This study examines associations between employee resistance against perpetrators and the risk of customer injury. Methods: Retail and service robbery reports were obtained from a metropolitan police department. Generalized estimating equations estimated risk ratios and 95% confidence intervals (CIs). Results: Customers were injured in 75 out of 697 robberies. Employees resisted the perpetrator in 32 out of 697 robberies. Customers had higher injury risk when employees resisted the perpetrator, compared with robberies where employees did not resist (adjusted risk ratio [95% CI], 2.6 [1.5 to 4.5]). Conclusions: Employee resistance against a perpetrator during a robbery increased customer injury risk. Businesses can train employees to not resist during a robbery, providing benefits for both customers and the business itself. [Description provided by NIOSH]
• Subjects:
  Occupational Health Risk Assessment Risk Factors Safety Staff Development Workplace
• Keywords:
  Exposure-levels Force Injuries Risk-factors Service-industries Statistical-analysis Training Work-environment Workers
• ISSN:
  1076-2752
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Iowa ; North Carolina ; OSHA Region 4 ; OSHA Region 7
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  417-420
• Volume:
  57
• Issue:
  4
• NIOSHTIC Number:
  nn:20046042
• Citation:
  J Occup Environ Med 2015 Apr; 57(4):417-420
• Contact Point Address:
  Rebecca K. Yau, MPH, Injury Prevention Research Center, University of North Carolina at Chapel Hill, 137 East Franklin St, Ste 500, Chapel Hill, NC 27514
• Email:
  rebeccayau@unc.edu
• Federal Fiscal Year:
  2015
• Performing Organization:
  University of Iowa
• Peer Reviewed:
  True
• Start Date:
  20080901
• Source Full Name:
  Journal of Occupational and Environmental Medicine
• End Date:
  20150831
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:cf57eb3bc07e48b395a9d1e937585182d09a8d6764334c7d44fc043be9606d34a0f59a2c76837548c460f09715d2befd53dbc21fb3332b82b16fbea6a36d2a13
• Download URL:
  https://stacks.cdc.gov/view/cdc/201226/cdc_201226_DS1.pdf
• File Type:
  [PDF - 83.54 KB ]