Business crises are not forest fires

Details

• Personal Author:
  Hogan TJ
• Description:
  The Incident Command System, originally developed for fighting forest fires, is not an effective tool for managing all phases of a crisis. We will describe how disaster management plans often fail to address many of the issues that must be managed to minimize the impact of crises typically affecting businesses today, such as workplace fires, employee injuries and illnesses, workplace violence, and product recalls. Then we will discuss how to develop a crisis management process that complements the management style of an organization. We will explain how to conduct structured interviews of key personnel within the organization and how to use that information to prepare a short document that someone can pick up and use in the heat of a crisis. Rather than a prescriptive document, the goal of this approach is to focus experienced managers on company specific principles to make effective decisions to minimize the impact of the crisis on people, the environment, and the business. We will show how to provide guidance that directs the crisis manager to avoid common pitfalls for the major decisions that have to be made in four key areas: overall crisis process management, employee issues, operational issues, and communications. An outline of this process will be presented so attendees can apply this method to develop a crisis management process that fits their organization. [Description provided by NIOSH]
• Subjects:
  Disaster Planning Emergencies Occupational Health Public Health Safety Staff Development
• Keywords:
  Disaster-planning Emergency-response Management-personnel Public-health Training
• Publisher:
  American Industrial Hygiene Association
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Abstract or Summary
• Place as Subject:
  Illinois ; OSHA Region 5
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  16
• NIOSHTIC Number:
  nn:20039012
• Citation:
  American Industrial Hygiene Conference and Exposition, May 8-13, 2004, Atlanta, Georgia. Fairfax, VA: American Industrial Hygiene Association, 2004 May; :16
• Contact Point Address:
  Theodore J. Hogan, Ph.D., CIH,Theodore J. Hogan & Associates, Inc., 103 Stephen Street, 2nd Floor, Lemont, Illinois 60439
• Email:
  thogan@tjhinc.com
• Federal Fiscal Year:
  2004
• Performing Organization:
  University of Illinois at Chicago
• Peer Reviewed:
  False
• Start Date:
  20050701
• Source Full Name:
  American Industrial Hygiene Conference and Exposition, May 8-13, 2004, Atlanta, Georgia
• End Date:
  20290630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:bdac0ed623b60f9598fd9257b4087396af82aefc1ee27f2c6f856396cff3cac21891bb6c838ac54c28160e819f72a31419a4d4b180d774115348e49e2544cd45
• Download URL:
  https://stacks.cdc.gov/view/cdc/192511/cdc_192511_DS1.pdf
• File Type:
  [PDF - 1.62 MB ]