PATIENT-CENTERED PHONE CALL BY A CLINICAL OFFICER AT TIME OF HIV TESTING
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PATIENT-CENTERED PHONE CALL BY A CLINICAL OFFICER AT TIME OF HIV TESTING

  • 05/15/2020

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  • Description:
    The Patient-Centered Phone Call is an intervention to improve engagement in HIV care among newly diagnosed persons with HIV and previously diagnosed persons with HIV who have been out of care for more than six months. This intervention is nested within the larger SEARCH intervention that includes HIV mobile testing at community health campaigns or home-based HIV testing for campaign non-attendees. After HIV testing, all participants receive standard post-test HIV counseling and a transport voucher redeemable at engagement. For the intervention group, during the one-hour of post-test counseling, the study staff call the clinical officer and give the participant’s name, age, sex, and engagement in care status prior to the participant speaking with the clinical officer. The clinical officer then engages in a structured conversation with the participant that assesses the participant’s state of mind and provides information about HIV and the benefits of treatment and engagement in HIV care. The clinical officer also assesses the participant’s readiness to engage in HIV care and identifies barriers and solutions to engagement in care. Additionally, the clinical officer describes the patient-centered care model offered at clinics and highlights flexibility in visiting hours, reduced waiting times, visit frequency, and appointment reminders. The participant is provided with clinic options including staff names to ensure personalized service.
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