Case investigator’s interview tool : notifying people about an exposure to COVID-19
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Case investigator’s interview tool : notifying people about an exposure to COVID-19

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    • Description:
      A successful notification of exposure allows for an exchange of information with the person exposed to COVID-19 (close contact) and offers an opportunity to answer questions and provide referrals for testing, medical evaluation, vaccination, and other support services. The goals of this interaction are to inform the person that they may have been exposed to COVID-19, assess their medical condition and other risk factors, and gather information for continued monitoring and support. Developing trust and an empathetic rapport, while maintaining a professional relationship, is key to connecting persons exposed to COVID-19 to resources for quarantine, testing, and vaccination.

      Case investigators and contact tracers have a primary purpose of preventing further spread of COVID-19 through timely identification of cases and contacts to isolate or quarantine if indicated. Prompt case investigation and contact tracing should remain the primary goal of the case investigation and contact tracing workforce. These public health workers can also help connect people to important prevention services and resources, such as COVID-19 vaccination.

      This document provides suggested communication approaches for COVID-19 contact tracing. Scripts may need to be modified to address locality-specific needs, including but not limited to highlighting available resources, cultural nuances, exposure sites, and the capture of epidemiological data. Public health workers should use what is helpful and the best fit for the interaction; all questions or statements may not be required, and additional probing questions may be necessary. Programs are encouraged to share best practices in framing and phrases as they are identified. CS 325692 -A | September 22, 2021 10:10 AM


    • Content Notes:
      Overview -- Principles for Interacting with People Exposed to COVID-19 -- Introduction to the Person Exposed to COVID-19 -- Collecting Locating and Demographic Information -- Health Information and Assessing Disease Comprehension -- Reviewing Quarantine and Isolation Recommendations and Resources -- Health Monitoring and Responding to Changes in Health Status -- Linking to Vaccine Services -- Conclusion -- Appendix A. COVID-19 symptom assessment.
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