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Proactive screening for health needs in United Way’s 2-1-1 information and referral service
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2011
Source: J Soc Serv Res. 37(2):113-123. -
Alternative Title:J Soc Serv Res
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Description:Cancer disproportionately affects the underserved. United Way 2-1-1 is an information and referral system that links underserved populations to community services. This study explores the feasibility of integrating proactive screening and referral to health services into 2-1-1. A cancer risk assessment was administered to callers (n=297), measuring their need for six cancer control services. A subset of respondents was randomized to receive generic or tailored referrals to needed services. Nearly all participants (85%) needed at least one of the services. Those who received tailored referrals were more likely to make appointments. Future research will explore approaches to address and eliminate health disparities through 2-1-1.
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Pubmed ID:21566702
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Pubmed Central ID:PMC3090152
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