When Antecedent Becomes Consequent: An Examination of Temporal Order of Job Dissatisfaction and Verbal Aggression Exposure

Details

• Personal Author:
  Andel SA ; Pindek S ; Spector PE
• Description:
  Past research has traditionally examined stressors as predictors and strains as outcomes. However, some recent research has found evidence of reverse causality between various stressors and strains, demonstrating that the relationship between these types of variables may extend beyond the traditional stressor-strain framework. The current study builds upon this past research by examining the temporal direction of the relationship between verbal aggression exposure and job satisfaction. Specifically, through the lens of emotional contagion theory, we suggest that low levels of job satisfaction in employees are detectable by others, which in turn leads them to engage in verbal aggression directed toward those employees. To test this postulation, 309 emergency medical professionals completed surveys that assessed verbal aggression exposure and job satisfaction across three time points. Results of cross-lagged structural equation model tests showed a significant job satisfaction to verbal aggression path over time, but a nonsignificant verbal aggression to job satisfaction path over time. Additionally, results support the postulation that job satisfaction leads to physical strain outcomes through verbal aggression exposure. Overall, results suggest that job satisfaction may serve as a predictor of verbal aggression exposure rather than a result within high stakes environments such as the emergency medical services. [Description provided by NIOSH]
• Subjects:
  Emergency Responders Health Personnel Occupational Health Safety Stress, Psychological
• Keywords:
  Aggression Author Keywords: Job Satisfaction Emergency Medical Services Workers Emergency Services Personnel Emotional Contagion Employee Satisfaction EMS Job Stress Longitudinal Study Medical Personnel
• ISSN:
  0267-8373
• Document Type:
  Text
• Funding:
  Grant
• Genre:
  Journal Article
• Place as Subject:
  Florida ; OSHA Region 4
• CIO:
  National Institute for Occupational Safety and Health (NIOSH)
• Topic:
  Workplace Safety & Health
• Location:
  North America
• Pages in Document:
  334-350
• Volume:
  33
• Issue:
  4
• NIOSHTIC Number:
  nn:20064678
• Citation:
  Work Stress 2019 Oct; 33(4):334-350
• Contact Point Address:
  Stephanie A. Andel, Department of Information Systems and Decision Sciences, Muma College of Business, The University of South Florida, Tampa, FL
• Email:
  sandel@usf.edu
• Federal Fiscal Year:
  2020
• Performing Organization:
  Sunshine Education and Research Center, University of South Florida
• Peer Reviewed:
  True
• Start Date:
  20050701
• Source Full Name:
  Work and Stress
• End Date:
  20290630
• Collection(s):
  National Institute for Occupational Safety and Health
• Main Document Checksum:
  urn:sha-512:c8691a9010784aae6b9c3acdd5085b19e73dc5d7aa9781604f465d83e6956a72ee807dc98c606d1509546201ef42bea6e65cac0434a8815f300f50e418cde939
• Download URL:
  https://stacks.cdc.gov/view/cdc/223090/cdc_223090_DS1.pdf
• File Type:
  [PDF - 1.70 MB ]