Details:

Alternative Title:
Prev Chronic Dis
Personal Author:
Tran, Nguyet ; Dilley, Julia A.
Tran, Nguyet ; Dilley, Julia A. Less -
Description:
Background

Growing evidence of deficiencies in patient safety, health outcomes, cost, and overall quality of care in the United States has led to proposed initiatives and conceptual frameworks for improvement. A means for feasible, valid, and ongoing measurement of health care quality is necessary for planning and evaluating such initiatives.

Community Context

We sought to assess and improve health care quality for the management of chronic diseases in Washington State. We used the Chronic Care Model to develop a survey for health care providers and systems that measured quality of care and monitored improvement for multiple chronic conditions.

Methods

We surveyed a random sample of primary care providers and their clinic managers. We used 2 complementary tools: a provider questionnaire (administered by mail) and a clinic manager questionnaire (administered by telephone) to measure intermediate indicators of health care quality.

Outcome

We achieved high response rates (78% for physicians, 82% for physician assistants, and 71% for clinic managers).

Interpretation

Our survey administration methods, or modified versions of these methods, may be effective for obtaining high response rates as part of ongoing monitoring of health care quality.


Subjects:
[+]
Chronic Disease Data Collection Humans Internet Motivation Physicians, Primary Care Research Research Design Telephone
Source:
Prev Chronic Dis. 7(5).
Document Type:
Journal Article
Genre:
Community Case Study
Place as Subject:
Washington
Location:
North America
Collection(s):
Preventing Chronic Disease
Main Document Checksum:
[+]
urn:sha256:2e55a4aaa1e530ab4fc23e0446c3931e1ba491e588d751757e5529b5edfbbd81
Download URL:
https://stacks.cdc.gov/view/cdc/20501/cdc_20501_DS1.pdf
File Type:

Supporting Files

• 	license.txt	txt
  	PCD75A111.nxml	txt
  	PCD75A111s01.gif	gif
  	PCD75A111s01.jpg	jpeg

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