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<article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" dtd-version="1.3" xml:lang="en" article-type="research-article"><?properties manuscript?><processing-meta base-tagset="archiving" mathml-version="3.0" table-model="xhtml" tagset-family="jats"><restricted-by>pmc</restricted-by></processing-meta><front><journal-meta><journal-id journal-id-type="nlm-journal-id">0370470</journal-id><journal-id journal-id-type="pubmed-jr-id">414</journal-id><journal-id journal-id-type="nlm-ta">Am J Clin Pathol</journal-id><journal-id journal-id-type="iso-abbrev">Am J Clin Pathol</journal-id><journal-title-group><journal-title>American journal of clinical pathology</journal-title></journal-title-group><issn pub-type="ppub">0002-9173</issn><issn pub-type="epub">1943-7722</issn></journal-meta><article-meta><article-id pub-id-type="pmid">37105541</article-id><article-id pub-id-type="pmc">11195669</article-id><article-id pub-id-type="doi">10.1093/ajcp/aqad038</article-id><article-id pub-id-type="manuscript">HHSPA2002464</article-id><article-categories><subj-group subj-group-type="heading"><subject>Article</subject></subj-group></article-categories><title-group><article-title>The Clinical Laboratory Is an Integral Component to Health Care Delivery</article-title><subtitle>An Expanded Representation of the Total Testing Process</subtitle></title-group><contrib-group><contrib contrib-type="author"><name><surname>Lubin</surname><given-names>Ira M.</given-names></name><degrees>PhD</degrees></contrib><contrib contrib-type="author"><name><surname>Astles</surname><given-names>J. Rex</given-names></name><degrees>PhD</degrees></contrib><contrib contrib-type="author"><name><surname>Bunn</surname><given-names>Jake D.</given-names></name><degrees>MBA</degrees></contrib><contrib contrib-type="author"><name><surname>Cornish</surname><given-names>Nancy E.</given-names></name><degrees>MD</degrees></contrib><contrib contrib-type="author"><name><surname>Lazaro</surname><given-names>Gerardo</given-names></name><degrees>PhD</degrees></contrib><contrib contrib-type="author"><name><surname>Marshall</surname><given-names>Ashley A.</given-names></name><degrees>MPH</degrees></contrib><contrib contrib-type="author"><name><surname>Stang</surname><given-names>Heather L.</given-names></name><degrees>MS</degrees></contrib><contrib contrib-type="author"><name><surname>De Jes&#x000fa;s</surname><given-names>Victor R.</given-names></name><degrees>PhD</degrees></contrib><aff id="A1">Division of Laboratory Systems, Centers for Disease Control and Prevention, Atlanta, GA, US.</aff><on-behalf-of>Division of Laboratory Systems Diagnostic Excellence Initiative Team</on-behalf-of></contrib-group><author-notes><corresp id="CR1">Corresponding author: Ira M Lubin, PhD; <email>ilubin@cdc.gov</email>.</corresp></author-notes><pub-date pub-type="nihms-submitted"><day>15</day><month>6</month><year>2024</year></pub-date><pub-date pub-type="ppub"><day>01</day><month>8</month><year>2023</year></pub-date><pub-date pub-type="pmc-release"><day>24</day><month>6</month><year>2024</year></pub-date><volume>160</volume><issue>2</issue><fpage>124</fpage><lpage>129</lpage><permissions><license><license-p>This work is written by (a) US Government employee(s) and is in the public domain in the US.</license-p></license></permissions><abstract id="ABS1"><sec id="S1"><title>Objectives:</title><p id="P1">Developing an expanded representation of the total testing process that includes contemporary elements of laboratory practice can be useful to understanding and optimizing testing workflows across clinical laboratory and patient care settings.</p></sec><sec id="S2"><title>Methods:</title><p id="P2">Published literature and meeting reports were used by the coauthors to inform the development of the expanded representation of the total testing process and relevant examples describing its uses.</p></sec><sec id="S3"><title>Results:</title><p id="P3">A visual representation of the total testing process was developed and contextualized to patient care scenarios using a number of examples covering the detection of blood culture contamination, use of next-generation sequencing, and pharmacogenetic testing.</p></sec><sec id="S4"><title>Conclusions:</title><p id="P4">The expanded representation of the total testing process can serve as a model and framework to document and improve the use of clinical testing within the broader context of health care delivery. This representation recognizes increased engagement among clinical laboratory professionals with patients and other health care providers as essential to making informed decisions. The increasing use of data is highlighted as important to ensuring quality, appropriate test utilization, and sustaining an efficient workflow across clinical laboratory and patient care settings. Maintaining a properly resourced and competent workforce is also featured as an essential component to the testing process.</p></sec></abstract><kwd-group><kwd>Total testing process</kwd><kwd>Clinical laboratory</kwd><kwd>Laboratory medicine</kwd></kwd-group></article-meta></front><body><sec id="S5"><title>INTRODUCTION</title><p id="P5">The initial conceptualization of the total testing process (TTP) as the &#x0201c;brain-to-brain&#x0201d; loop emphasized the complexity and vulnerability of the testing process.<sup><xref rid="R1" ref-type="bibr">1</xref></sup> Over time, the concept of the TTP advanced to include new paradigms in laboratory medicine as practitioners increasingly recognized the need for a systems approach in understanding and reacting to challenges in achieving accurate and timely test results of greatest benefit to patients.<sup><xref rid="R2" ref-type="bibr">2</xref>,<xref rid="R3" ref-type="bibr">3</xref></sup> This approach includes the means to identify and classify errors across the testing workflow that can result in patient harm.<sup><xref rid="R3" ref-type="bibr">3</xref></sup> We present an expanded representation of the TTP that takes into consideration elements of the testing process less emphasized in earlier renditions but now recognized as significant elements of the testing process <xref rid="F1" ref-type="fig">FIGURE 1</xref>. These additional elements include
<list list-type="bullet" id="L4"><list-item><p id="P7">collaboration among laboratory professionals, health care professionals, and patients;</p></list-item><list-item><p id="P8">the use of data that support various steps of the testing process;</p></list-item><list-item><p id="P9">a competent workforce; and</p></list-item><list-item><p id="P10">resources needed to operationalize and maintain testing services.</p></list-item></list>
This expanded TTP representation has several applications. It could be adapted and used to describe testing services within a health care setting. Practitioners could also use the framework to develop a quality management plan, taking into consideration TTP vulnerabilities. The expanded representation may also inform evaluation of testing services to identify gaps and opportunities for improvement. For example, challenges can arise when new technologies are implemented into the clinical laboratory workflow that require new competencies and quality practices. Such challenges and potential solutions were discussed during past meetings of the Clinical Laboratory Improvement Advisory Committee (CLIAC), a federal advisory committee that provides scientific and technical recommendations to the Department of Health and Human Services (<ext-link xlink:href="https://www.cdc.gov/cliac/docs/april-2022/CLIAC_RecommendationsTable_Apr2022.pdf" ext-link-type="uri">https://www.cdc.gov/cliac/docs/april-2022/CLIAC_RecommendationsTable_Apr2022.pdf</ext-link>).</p></sec><sec id="S6"><title>AN EXPANDED REPRESENTATION OF THE TOTAL TESTING PROCESS</title><p id="P12">The expanded representation of the TTP illustrates the testing workflow, supportive elements, and interactions among patients, clinicians, and laboratory professionals <xref rid="F1" ref-type="fig">FIGURE 1</xref>. Moving from inner to outer full circle, elements include the following:
<list list-type="bullet" id="L6"><list-item><p id="P13"><bold>Resources</bold>
<list list-type="bullet" id="L8"><list-item><p id="P14">Physical infrastructure (eg, facility, equipment)</p></list-item><list-item><p id="P15">Business processes (eg, administrative, financial)</p></list-item><list-item><p id="P16">Data access and analytic capacity, including access to various data sources (eg, patient information, disease-specific databases, test performance indicators, algorithms to analyze test results and inform clinical assertions)</p></list-item><list-item><p id="P17">Practice resources (eg, guidelines/standards, regulatory requirements, educational/training resources, listservs of professional organizations)</p></list-item></list></p></list-item><list-item><p id="P18"><bold>Competent workforce.</bold> Personnel inside and outside the laboratory involved in the development, implementation, validation, and use of clinical testing that meets accepted standards of practice.</p></list-item><list-item><p id="P19"><bold>Quality practices.</bold> Activities implemented to ensure quality testing (eg, quality management systems, operationalizing policies and professional guidance, other quality practices).</p></list-item><list-item><p id="P20"><bold>Steps of the expanded representation of the total testing process.</bold> Eleven steps specified in the full outer circle <xref rid="F1" ref-type="fig">FIGURE 1</xref>; these steps were described previously.<sup><xref rid="R1" ref-type="bibr">1</xref>&#x02013;<xref rid="R3" ref-type="bibr">3</xref></sup></p></list-item></list>
Other entries within the expanded representation of the TTP include the following:
<list list-type="bullet" id="L10"><list-item><p id="P22"><bold>Clinical and laboratory professional engagement.</bold> Interactions primarily supporting &#x0201c;Laboratory Interpretation and Reporting,&#x0201d; &#x0201c;Clinical Interpretation; Follow-up,&#x0201d; and &#x0201c;Test Selection.&#x0201d; These steps of the TTP provide opportunities for collaboration between clinician and laboratory professionals to ensure that the right test is ordered, and results are appropriately communicated, understood, and applied within the patient context.</p></list-item><list-item><p id="P23"><bold>Patient engagement.</bold> Effective communication with the patient about the uses and limitations of tests and results that support informed decision-making.</p></list-item><list-item><p id="P24"><bold>Data and information that support health care providers, patients, and laboratory testing.</bold> Data drive the testing process at several levels, informing
<list list-type="bullet" id="L12"><list-item><p id="P25">test selection,</p></list-item><list-item><p id="P26">specimen selection,</p></list-item><list-item><p id="P27">analysis of the results,</p></list-item><list-item><p id="P28">clinically meaningful decision-making, and</p></list-item><list-item><p id="P29">analytic and clinical performance and improvement.</p></list-item></list></p></list-item><list-item><p id="P30"><bold>Data collection and analysis, and clinical and public health policies, standards, and practices.</bold> These two elements represent efforts to collect patient and laboratory data across practice settings to advance the development of evidence-based testing practices.</p></list-item></list>
Sometimes, elements of clinical laboratory testing are performed outside the confines of a laboratory or medical facility. The expanded TTP can be adapted to these situations. Examples include the following:</p><list list-type="bullet" id="L14"><list-item><p id="P32"><bold>Point-of-care testing.</bold> Point-of-care testing (POCT) is performed at or near the site of patient care, not within a central laboratory, and is intended to provide more rapid return of test results that can lead to a change in medical management.<sup><xref rid="R4" ref-type="bibr">4</xref>,<xref rid="R5" ref-type="bibr">5</xref></sup> These tests can be offered bedside within a hospital, doctor&#x02019;s office, nursing home, and other settings. As such, POCT modifies the TTP workflow by eliminating the need to send the patient specimen to a clinical laboratory. In addition, POCT testing requires changes to the system by which test results are entered into the electronic health record since they are not generated by a central laboratory.<sup><xref rid="R6" ref-type="bibr">6</xref></sup> The person performing the test assumes responsibility for ensuring the quality of testing. In some instances, complying with the manufacturer&#x02019;s instructions is sufficient, whereas in other instances, additional guidance is needed. This is the case for POCT blood glucose monitoring, in which guidance has been developed that provides additional considerations for specimen collection, test performance, and interpretation.<sup><xref rid="R7" ref-type="bibr">7</xref></sup> In some hospital settings and health care systems, less so for independent physician offices, point-of-care managers are available to provide oversight, staff training, and ensure the quality of POCT.<sup><xref rid="R8" ref-type="bibr">8</xref></sup></p></list-item><list-item><p id="P33"><bold>Telehealth.</bold> Telehealth provides the opportunity for the patient to interact with medical professionals remotely using telecommunication technology.<sup><xref rid="R9" ref-type="bibr">9</xref>,<xref rid="R10" ref-type="bibr">10</xref></sup> When clinical testing is needed, patient specimens can be obtained at a local specimen collection site, by a health care worker who visits the patient, or by self-collection and shipment to the processing laboratory. While the TTP workflow essentially remains the same, access and use of telehealth services, which include associated testing, can be challenging, especially for patients who live in minority, rural, and medically underserved communities and where English proficiency, digital literacy, or health literacy is an issue.<sup><xref rid="R11" ref-type="bibr">11</xref></sup></p></list-item><list-item><p id="P34"><bold>Direct-to-consumer testing.</bold> Direct-to-consumer (DTC) tests are marketed and sold directly to customers typically without the involvement of a health care professional.<sup><xref rid="R12" ref-type="bibr">12</xref>,<xref rid="R13" ref-type="bibr">13</xref></sup> Results are returned to the client with or without a clinical interpretation that takes the patient&#x02019;s medical history into account. Customer access to health care professionals may or may not be offered or available from the company selling the test. Although DTC testing may eventually be combined with traditional modes of health care delivery, several challenges have been cited that can also be described in terms of the TTP workflow.<sup><xref rid="R14" ref-type="bibr">14</xref></sup> For example, there is a general absence of health professional engagement to help the customers understand the uses and limitations of the test and result, especially when other resources are limited. In addition, limitations exist to ensure quality practices associated with specimen collection, sample processing, shipping, and test performance, where applicable. Systematic means are also lacking to ensure appropriate test utilization and to monitor the use of DTC testing to determine their health impact for individual users and the broader population.</p></list-item><list-item><p id="P35"><bold>Nontraditional testing workflow.</bold> Nontraditional testing workflow is a relatively new paradigm in laboratory practice that occurs when steps of the total testing process, normally performed within a single setting, are conducted at different locations, often under independent management. (See April 19 CLIAC summary, Appendices 8 and 8a, available at <ext-link xlink:href="https://www.cdc.gov/cliac/docs/summary/CLIAC_SUMMARY_APRIL2019.pdf" ext-link-type="uri">https://www.cdc.gov/cliac/docs/summary/CLIAC_SUMMARY_APRIL2019.pdf</ext-link>) Practitioners have expressed concern regarding the quality and continuity of this type of testing process. While the TTP workflow essentially remains unchanged, concerns were raised regarding who takes ownership for the overall quality and timely continuity of the testing process.</p></list-item></list></sec><sec id="S7"><title>EXAMPLES THAT ILLUSTRATE THE USE OF THE EXPANDED TTP REPRESENTATION</title><sec id="S8"><title>Example 1: Laboratory Testing, Addressing Blood Culture Contamination</title><p id="P36">Blood cultures are the gold standard in the diagnosis of bacteremia and the timely and appropriate decision to initiate antimicrobial therapy that can save lives. Blood culture contamination, on the other hand, can cause a false positive that can result in a practitioner prescribing anti-biotics for an infection that does not exist.<sup><xref rid="R15" ref-type="bibr">15</xref></sup> The risk of blood culture contamination is highest during specimen collection and blood culture bottle inoculation. The clinical laboratory is responsible for providing instructions regarding proper specimen collection procedures to those who draw and process the patient specimen and arrange for transport to the clinical laboratory. This example emphasizes several elements of the TTP that include specimen collection and preparation, testing, and engagement of laboratory and patient care professionals.</p><p id="P37">Procedures for specimen collection, detection, and reporting of blood culture contamination are codified in regulatory and accreditation processes and otherwise described in professional guidance.<sup><xref rid="R16" ref-type="bibr">16</xref>,<xref rid="R17" ref-type="bibr">17</xref></sup> Suboptimal collection volumes and blood culture contamination rates can be reported back to units where the samples were collected. This information can, in turn, be used to assess and modify blood culture collection practices to reduce blood culture contamination. Current guidance recommends these rates be no higher than 3%, and when best practices are followed, a target contamination rate of 1% is achievable.<sup><xref rid="R16" ref-type="bibr">16</xref></sup></p><p id="P38">This example also illustrates the need for laboratory professionals to work with physicians, nurses, and others in the patient care setting to ensure proper specimen collection and bottle inoculation steps are followed. Blood culture collection and bottle inoculation can be optimized by working with an antimicrobial stewardship program that follows a team-based approach to ensure appropriate utilization of antimicrobials.<sup><xref rid="R15" ref-type="bibr">15</xref></sup> Antimicrobial stewardship teams are now required by the Centers for Medicare &#x00026; Medicaid Services to be active in hospitals and other health care settings.<sup><xref rid="R18" ref-type="bibr">18</xref></sup> The team often includes infectious disease physicians, nursing managers, pharmacists, laboratory professionals, and infection control and prevention staff. These teams can foster quality improvement (QA) practices that minimize blood culture contamination and make sure that an adequate volume of blood is drawn to accurately diagnose bacteremia. Both of these QA practices can support appropriate antibiotic use. The expanded TTP offers these teams a framework for identifying steps of the testing process that can be subject to quality improvement efforts relevant to detecting and reporting blood culture contamination. These steps include test selection, specimen collection and transport, laboratory interpretation, and results reporting.</p></sec><sec id="S9"><title>Example 2: Next-Generation Sequencing</title><p id="P39">An increasing number of clinical laboratories use next-generation sequencing (NGS), which poses novel challenges across the TTP.<sup><xref rid="R19" ref-type="bibr">19</xref></sup> This example focuses on elements of the TTP that cover engagement of clinical and laboratory professionals, including patient involvement, optimization of the test method, and data that support laboratory testing and the timeliness of decisions made by clinicians and patients.</p><p id="P40">The NGS analysis of a patient sample is typically a 2-step process.<sup><xref rid="R19" ref-type="bibr">19</xref></sup> The first step is the laboratory analysis of the patient sample to produce a set of sequence reads. The second step is entirely computational and is designed to produce contiguous nucleotide sequences from the set of sequence reads. Additional computational analysis is then used to identify and classify any clinically relevant features.</p><p id="P41">The decision to use NGS is often predicated on the need to interrogate multiple genes or discriminate among pathogens. This element of test selection and bulleting optimally includes knowledge sharing among the patient, clinician, and laboratory professional. Knowledge sharing assists the patient in making an informed decision regarding whether to proceed with testing. Secondary findings of clinical relevance, independent of the indication for testing, may also be found using NGS, and how these findings are handled requires attention from the patient, clinician, and laboratory professional.<sup><xref rid="R20" ref-type="bibr">20</xref></sup> Similarly, when results are reported, correlating sequence findings with the needs of the patient often requires specialized expertise to place the uses and limitations of the test in the proper clinical context.<sup><xref rid="R21" ref-type="bibr">21</xref></sup></p><p id="P42">As of 2022, many NGS tests were developed and operationalized as laboratory-developed tests within the clinical laboratory, not otherwise purchased or available as a test system. The design, validation, and use of NGS tests requires informatics expertise to ensure the computational phase of testing described above produces reliable results. Professional and regulatory guidance are available that support the quality and application of NGS clinical testing.<sup><xref rid="R22" ref-type="bibr">22</xref>&#x02013;<xref rid="R24" ref-type="bibr">24</xref></sup></p><p id="P43">Data external to those derived from the testing process are essential in deriving a clinically relevant test result.<sup><xref rid="R25" ref-type="bibr">25</xref>&#x02013;<xref rid="R27" ref-type="bibr">27</xref></sup> For example, the ClinVar database provides information that supports clinical assertions as to whether variants are benign, pathologic, or of unknown significance.<sup><xref rid="R28" ref-type="bibr">28</xref></sup> This correlates to the outer partial rings of the expanded TTP that support both laboratory testing and decisions made by health care providers and patients. This also reinforces the need for a workforce competent to use data appropriately in deriving a clinically relevant test result and interpretation of that result.</p></sec><sec id="S10"><title>Example 3: Precision Medicine and Pharmacogenetic Testing</title><p id="P44">Next-generation sequencing and other genetic tests are a primary driver for precision or &#x0201c;personalized&#x0201d; medicine, defined as &#x0201c;an innovative approach that uses information about an individual&#x02019;s genomic, environmental, and lifestyle to guide decisions related to their medical management&#x0201d; (see <ext-link xlink:href="https://www.genome.gov/genetics-glossary/Precision-Medicine" ext-link-type="uri">https://www.genome.gov/genetics-glossary/Precision-Medicine</ext-link>).</p><p id="P45">Pharmacogenetic tests inform drug selection and dosages appropriate for a given patient. The US Food and Drug Administration recognizes more than 60 pharmacogenetic associations for which data support therapeutic management recommendations (see <ext-link xlink:href="https://www.fda.gov/medical-devices/precision-medicine/table-pharmacogenetic-associations" ext-link-type="uri">https://www.fda.gov/medical-devices/precision-medicine/table-pharmacogenetic-associations</ext-link>). Examples include the tests that inform the use of clopidogrel to reduce the risk of blood clots following stent placement and warfarin to identify patients at high risk for major bleeds.<sup><xref rid="R29" ref-type="bibr">29</xref></sup> The pharmacogenetic repertoire of an individual is highly dependent on their ancestry. As of 2022, our knowledge of clinically relevant pharmacogenetic variants is greatest for persons of European descent because this population was the focus for most of published studies. In turn, available pharmacogenetic testing is most applicable to these patients. Because less data are available for persons of non-European ancestral backgrounds, it can be challenging to detect clinically important pharmacogenetic genotypes in these patients.<sup><xref rid="R30" ref-type="bibr">30</xref></sup></p><p id="P46">Pharmacogenetic testing provides an example of the interplay among steps of the TTP, particularly test selection, sample testing, interpretation, and reporting. This is especially relevant to arriving at a test result that is analytically accurate and informative. For example, P450 2D6 is an enzyme, coded by the <italic toggle="yes">CYP2D6</italic> gene, that influences the metabolism of a variety of clinically important drugs.<sup><xref rid="R31" ref-type="bibr">31</xref></sup> The <italic toggle="yes">CYP2D6</italic> gene is highly polymorphic, with sequence variations accounting for differences in drug metabolizer status. Incorrect polymorphic <italic toggle="yes">CYP2D6</italic> assignments among several laboratories, documented through proficiency testing surveys offered by the College of American Pathologists, raised patient safety concerns related to drug choice and dosing based on test findings.<sup><xref rid="R32" ref-type="bibr">32</xref></sup> These errors have been attributed to differences in test design, particularly with respect to what genotypes are detectable by a given method. To address these shortcomings, international workgroups developed recommendations for advancing the uniformity of pharmacogenetic test methods and result reporting.<sup><xref rid="R33" ref-type="bibr">33</xref>,<xref rid="R34" ref-type="bibr">34</xref></sup> Collaboration between laboratory and patient care professionals is essential in applying these and future guidance to inform clinical decisions regarding pharmacogenetic testing.</p></sec></sec><sec id="S11"><title>CONCLUSIONS</title><p id="P47">The TTP provides a model for clinical testing that considers both laboratory and patient care processes. This expanded TTP model specifies testing processes that have evolved over time to include broader engagement with the health care system and the increasing use of data to inform evidence-based decisions. This model also recognizes the vital role of laboratory professionals in leveraging their expertise for developing tests applicable to target populations and sharing specialized knowledge with patients and other health care professionals to support informed clinical and personal health care decision-making.</p></sec></body><back><ack id="S12"><title>Acknowledgments:</title><p id="P48">Review and feedback were provided by other members of the Diagnostic Excellence Initiative Team that includes Diego G. Arambula, Tania Benavidez, Jeremy C. Green, Bereneice Madison, Paramjit Sandhu, Magdelana Stinnett, and Yang Xia. We thank Reynolds M. Salerno, PhD, Director of the Division of Laboratory Systems, Centers for Disease Control and Prevention, for his support and critical review of the manuscript. The findings and conclusions in this report are those of the authors and do not necessarily represent the official position of the Centers for Disease Control and Prevention/Agency for Toxic Substances and Disease Registry.</p><sec id="S13"><title>Funding:</title><p id="P49">Internal to the Centers for Disease Control and Prevention.</p></sec></ack><fn-group><fn fn-type="COI-statement" id="FN1"><p id="P50">Conflict of interest disclosure: The authors have nothing to disclose.</p></fn></fn-group><ref-list><title>REFERENCES</title><ref id="R1"><label>1.</label><mixed-citation publication-type="journal"><name><surname>Lundberg</surname><given-names>GD</given-names></name>. <article-title>Acting on significant laboratory results</article-title>. <source>JAMA</source>. <year>1981</year>;<volume>245</volume>:<fpage>1762</fpage>&#x02013;<lpage>1763</lpage>. <pub-id pub-id-type="doi">10.1001/jama.1981.03310420052033</pub-id></mixed-citation></ref><ref id="R2"><label>2.</label><mixed-citation publication-type="journal"><name><surname>Lundberg</surname><given-names>GD</given-names></name>. <article-title>How clinicians should use the diagnostic laboratory in a changing medical world</article-title>. <source>Clin Chim Acta</source>. <year>1999</year>;<volume>280</volume>:<fpage>3</fpage>&#x02013;<lpage>11</lpage>. <pub-id pub-id-type="doi">10.1016/s0009-8981(98)00193-4</pub-id><pub-id pub-id-type="pmid">10090519</pub-id>
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</mixed-citation></ref></ref-list></back><floats-group><fig position="float" id="F1"><label>FIGURE 1</label><caption><p id="P51">The expanded representation of the total testing process (TTP). This expanded representation of the TTP specifies 11 steps that are supported by the application of data, quality practices, a competent workforce, and engagement among the patient, laboratory, and health care professionals.</p></caption><graphic xlink:href="nihms-2002464-f0001" position="float"/></fig><boxed-text id="BX1" position="float"><caption><title>KEY POINTS</title></caption><list list-type="bullet" id="L2"><list-item><p id="P52">This report provides an expanded representation and description of the total testing process useful for documenting and improving clinical test workflows across laboratory and patient care settings.</p></list-item><list-item><p id="P53">Important attributes include engagement of laboratory professionals with patients and other health care providers, use of data to drive practice, and maintaining a competent workforce.</p></list-item><list-item><p id="P54">Examples illustrate how the total testing process can be used to understand and optimize laboratory practices to support patient and health care provider informed decision-making.</p></list-item></list></boxed-text></floats-group></article>